Selkirk GM - 4 emplois
Selkirk, MB
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Niveau d`entrée
Selkirk GM is looking for a motivated and customer-focused Customer Care/BDC Representative to join our dealership team. This role is responsible for contacting customers, generating service appointments, and supporting customer retention initiatives through outbound phone calls and follow-up activities.
The ideal candidate is comfortable making a high volume of calls, enjoys building relationships with customers, and is motivated by achieving customer engagement goals.
Key Responsibilities
- Conduct outbound follow-up calls to customers regarding recent service appointments, maintenance reminders, and customer retention initiatives.
- Contact customers as part of manufacturer and dealership direct marketing campaigns.
- Schedule and confirm service appointments while ensuring a positive customer experience.
- Follow established call processes and scripts while maintaining a professional and friendly approach.
- Update and maintain customer records within dealership systems.
- Work closely with Service Advisors and Service Management to support service department objectives.
- Identify opportunities to re-engage inactive customers and encourage their return to the dealership.
- Assist with customer satisfaction and retention initiatives as required.
Qualifications
- Previous customer service, call centre, appointment setting, or dealership experience is considered an asset.
- Strong verbal communication and interpersonal skills.
- Comfortable making outbound calls and speaking with customers throughout the day.
- Professional, positive, and customer-focused attitude.
- Strong organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and experience using CRM or dealership management systems is an asset.
- Ability to work independently while contributing to a team environment.
We thank all who apply. However, only those selected for an interview will be contacted.
Request for reasonable accommodation will be accepted during the hiring process.
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Foire aux questions
This role is based in Selkirk, MB.
You will contact customers, generate service appointments, schedule and confirm appointments, and support retention initiatives through outbound calls and follow-up activities.
You’ll update and maintain customer records, work closely with Service Advisors and Service Management, and follow call scripts while maintaining a professional, friendly approach.
Previous customer service, call centre, appointment setting, or dealership experience is considered an asset.
Strong verbal communication, interpersonal skills, the ability to make outbound calls, multitask in a fast-paced environment, and basic computer skills or CRM experience are important.
The role aims to achieve customer engagement goals by contacting customers, re-engaging inactive customers, and supporting service department objectives.
Request for reasonable accommodation will be accepted during the hiring process.
