Repair Planner/Estimator

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly.

Key responsibilities include

• Handle appraisals, repair orders and supplements from start to finish

• Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals

• Upload initial, supplement, and final bills as necessary to the insurance company

• Ensure ongoing communication with insurance partners, production staff and customer service specialists.

• Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company's gross profit goals

• Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)

• Participate in daily release meetings in order to provide key information to managerial staff

• Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally

• Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company

• Work to resolve any client concerns or dissatisfaction.

• Cultivate a positive working relationship with team members and management.

• Communicate and document repair status to clients and insurance partners.

• Maintain complete knowledge and comply with company and departmental policies, procedures and standards.

Requirements

• 5+ years of direct experience as a repair planner/estimator or in a senior collision estimating role

• Proficiency with Mitchell Cloud Estimating and Qapter

• Working proficiency with Bodyshop Connect, Collision Link, Partsbridge, and Parts Kick

• Knowledge of collision repair operations including estimating, production scheduling, and meeting repair deadlines

• Familiarity with insurance repair procedures and guidelines

• Experience coordinating with insurance representatives, production staff, customer service staff, and clients on repair status and approvals

• Experience negotiating repair times with insurance representatives

• Experience handling client concerns and dissatisfaction in a customer-facing setting

• Valid driver's license

• English proficiency sufficient for professional verbal and written communication

• Legally eligible to work in Canada

• Core Competencies

  • Exemplary Customer Service

  • Accountability and Dependability

  • Time Management

  • Problem Solving

  • Decision Making and Judgement

  • Ethics and Integrity

  • Planning and Organizing

  • Communication & Negotiation

  • Energy and Stress Management

  • Teamwork

Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.
We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, temporary positions and remote jobs for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs.
As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.Our ServicesW3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.We specialize in placing permanent, direct, contract, temporary positions and remote jobs for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.Our ExpertiseW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs.As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.