Commercial Service Coordinator

$20–$24/hour | Full-Time | Benefits
Paramount Services is looking for a Commercial Service Coordinator to join our growing operations team.
We provide HVAC, refrigeration, plumbing, electrical, carpentry, commercial kitchen equipment, renovation, and facility maintenance services throughout Winnipeg and surrounding areas.
This is not a transportation dispatch position.
As one of our Service Coordinators, you'll help keep technicians productive, customers informed, work orders accurate, and jobs moving from service request to final invoice.
If you're organized, enjoy problem-solving, and can manage multiple priorities in a fast-paced environment, we'd like to hear from you.
What You'll Do:Schedule & Coordinate Service Work:

• Schedule and dispatch HVAC, plumbing, electrical, refrigeration, carpentry, and appliance technicians.
• Manage incoming service requests and create work orders.
• Prioritize urgent and emergency calls.
• Monitor technician schedules and job progress throughout the day.
• Communicate scheduling changes and job details to field staff.

Manage Work Orders & Job Tracking:

• Open, update, and close work orders.
• Review technician reports and documentation.
• Track labor hours, materials, subcontractors, and job information.
• Ensure work orders are complete and accurate before invoicing.
• Help maintain organized records for service and project work.

Support Job Costing & Billing:

• Assist with tracking labor and material costs.
• Review completed work orders for billing accuracy.
• Support invoice preparation and job costing processes.
• Work closely with management to ensure accurate project information.

Customer Service & Operations Support:

• Communicate with customers regarding scheduling, service updates, and job status.
• Coordinate with suppliers, subcontractors, and internal departments.
• Assist with administrative and operational support tasks.
• Help ensure customers receive prompt, professional service.

What We're Looking For:Experience:

• 2+ years of experience in service coordination, dispatch, administration, customer service, construction administration, or operations support.
• Experience coordinating technicians, tradespeople, field staff, or service teams is an asset.
• Experience in HVAC, plumbing, electrical, construction, commercial maintenance, restoration, property management, or related industries is considered a strong asset.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to prioritize and adapt as schedules change
• Strong attention to detail and accuracy.
• Professional, dependable, and team-oriented.

Technical Skills:

• Proficient with Microsoft Outlook, Excel, and Word.
• Experience with scheduling software, work order systems, dispatch software, or ERP systems is an asset.

Why Join Paramount?

• Stable and growing Winnipeg company.
• Diverse commercial and industrial service environment.
• Supportive team atmosphere.
• Benefits package.
• Opportunities for growth and advancement.
• Work alongside experienced trades professionals and operations staff.

If you enjoy coordinating people, solving problems, and helping keep commercial service operations running smoothly, we'd like to hear from you.
About Paramount Services Ltd.:

Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 30 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in Manitoba but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing, electrical and carpentry journeypersons, and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance – we do it all.