Pop Up Retail Host

About Monos

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey.

Were proud to be the first North American luggage brand to achieve certified B Corporation status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, weve planted nearly 1.3 million trees across two forests in Kenya offsetting 412,335 metric tons of CO. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.

At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.

We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canadas Most Admired Cultures and a Great Place to Work.

This is a short-term 4 month part-time contract role supporting a Monos pop-up activation. As a Host, you'll bring our hospitality-first retail experience to a temporary space, creating memorable moments for every Guest who walks through the door.

Responsibilities

• Champion Monos' vision of redefining retail by infusing hospitality into every aspect of the Guest journey, making the pop-up feel like a welcoming, thoughtfully curated experience.
• Deliver exceptional Guest experiences by greeting Guests promptly, assessing their needs, recommending suitable products, and offering product demonstrations as required.
• Maintain a thorough knowledge of Monos products, including features, benefits, materials, and usage, to confidently educate and assist Guests in making informed purchase decisions.
• Perform all sales transactions using the point-of-sale (POS) system accurately and efficiently
• Support pop-up merchandising and inventory by receiving stock, ensuring products are well presented, and reporting inventory discrepancies to the pop-up lead.
• Execute daily operational tasks including setup and teardown, cleaning duties, opening and closing procedures, and general upkeep to ensure a clean, organized, and safe environment for Guests and team members.
• Contribute to a positive team environment by collaborating with the pop-up team and offering feedback on ways to improve Guest service and pop-up performance.
• Adhere to all Monos policies and procedures, including those related to health and safety, workplace conduct, and loss prevention.
• Perform other duties as assigned by the pop-up lead or leadership team to support operations and brand goals.
  

Experience Level

• 1-2 years experience in retail, hospitality, or events
• Exceptional communication skills to connect effectively with the team and Guests
• Outstanding customer service skills
• Ability to problem solve and work well under pressure
• Comfortable in a fast-paced, temporary retail environment
• Experience using Shopify is an asset but not required
• Must be available for the full pop-up period, including early evenings and weekends
• Able to lift and carry 25-30 lbs