Maarut - 13 emplois
East York, ON
Fermé
Les candidatures ne sont plus acceptées pour ce poste.
Détails de l'emploi :
Temps plein
Niveau d`entrée
Qualifications
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
- Proven experience performing incident triage, analysis, and resolution in a production environment
- Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation
- Ability to perform root cause analysis and coordinate issue escalation with technical teams
- Strong experience providing frontline user support and working directly with business clients
- Ability to clearly communicate technical issues and resolutions to nontechnical users
- Demonstrated focus on client satisfaction, service quality, and continuous improvement
- Experience developing and maintaining support documentation, procedures, and knowledge base articles
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fastpaced support environment
- Ability to work independently as well as collaboratively within a crossfunctional team
Requirements
Breakdown
Education and Experience
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
Technical and Functional Skills
- Proven experience performing incident triage, analysis, and resolution in a production environment
- Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including:
- Permissions and access management (users, groups, inheritance)
- Site configuration, document libraries, and content structures
- Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
- Ability to perform root‑cause analysis and coordinate issue escalation with technical teams
Support and Client Engagement
- Strong experience providing front‑line user support and working directly with business clients
- Ability to clearly communicate technical issues and resolutions to non‑technical users
- Demonstrated focus on client satisfaction, service quality, and continuous improvement
- Experience developing and maintaining support documentation, procedures, and knowledge base articles
Professional Skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fast‑paced support environment
- Ability to work independently as well as collaboratively within a cross‑functional team
The Application Support Specialist will deliver the following:
- Effective triage, resolution, and closure of SharePoint incidents and service requests in accordance with service level expectations
- Accurate and complete ServiceNow ticket documentation, including issue analysis, resolution actions, and client communication
- Ongoing SharePoint administration support, including permissions management, site configuration, and user access assistance
- Implementation and rollout support, including user onboarding, post‑migration issue resolution, and stabilization activities
- Maintained support documentation and knowledge base articles to support consistent service delivery
- Identification of recurring issues and trends, with recommendations for service improvements
- Periodic support metrics and status reporting, as required by the City
Must Haves:
- Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
- Proven experience performing incident triage, analysis, and resolution in a production environment
Foire aux questions
This position is located in East York, ON.
A minimum of three to five years of experience providing application support in an enterprise environment, including frontline user support and working directly with business clients.
Strong experience supporting Microsoft 365 and SharePoint Online, including site administration, permissions management, and post‑deployment stabilization for migrations or deployments.
Hands‑on experience using ITSM tools such as ServiceNow or equivalent to manage, track, and resolve support tickets.
Triage, resolution, and closure of SharePoint incidents and service requests, ongoing SharePoint administration support, implementation and rollout support, and maintaining support documentation and knowledge bases.
Clear communication of technical issues to non‑technical users, a focus on client satisfaction and service quality, and the ability to work independently as well as within a cross‑functional team.
Salary information is listed as N/A, so specific pay details are not provided in the job posting.
