Business Operations Associate

Job Title: Business Operations Associate

Job Description

The Business Operations Associate supports the seamless movement of client funds between financial institutions by ensuring transfers are fast, accurate, and reliable. You will join one of the core operational pillars—ATON Transfers, Manual In, or Manual Out—based on team needs and your availability for in-office work. In this role, you contribute directly to the integrity of key transfer processes and help improve operational workflows within a dynamic payments and business operations environment.

Responsibilities

• Support key transfer processes, including cheque reconciliation and processing, to ensure accurate and timely handling of client funds.
• Review ACC/REJ (Accept/Reject) items, investigate issues, and resolve discrepancies to maintain smooth transfer operations.
• Set up DTC outbound transfers and verify that all required information and documentation are complete and accurate.
• Handle electronic transfers via the ATON network for both inbound and outbound transactions, following established procedures and controls.
• Process incoming cheques, A$M, and other paper-based methods as part of the Manual In pillar, ensuring data accuracy and adherence to timelines.
• Manage outbound paper-based or manual transfers within the Manual Out pillar, coordinating with relevant stakeholders as needed.
• Perform accurate data entry for payments and operational records, maintaining up-to-date and reliable information in internal systems.
• Use tools such as Excel and Google Sheets to track, reconcile, and report on operational activities and transfer statuses.
• Leverage SQL to query data, support investigations, and provide insights into payment operations and business processes.
• Utilize Jira to log, track, and resolve operational issues, ensuring transparency and timely follow-up on outstanding items.
• Identify opportunities for process improvement within payments and business operations, and contribute ideas to enhance efficiency and accuracy.
• Collaborate with colleagues in the CXO group and across operational pillars to ensure consistent, high-quality service and a positive client experience.
• Adhere to internal policies, procedures, and controls related to payments operations, data handling, and transfer processing.

Essential Skills

• Experience in payments operations or a closely related payments-focused role.
• Proficiency in SQL for querying and analyzing operational and payments data.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency with Excel for organizing, analyzing, and reporting operational information.
• Proficiency with Google Sheets for collaborative data tracking and reporting.
• Demonstrated attention to detail in reviewing transactions, reconciliations, and transfer records.
• Experience working within business operations or operations-focused environments.
• Ability to use Jira or similar tools to track issues and support operational workflows.
• Strong problem-solving skills with the ability to review ACC/REJ items and resolve issues efficiently.
• Effective communication skills to collaborate with internal teams and ensure clear documentation of operational activities.

Additional Skills & Qualifications

• Degree or diploma in a relevant field such as business, finance, or a related discipline.
• Experience specifically in payments operations, including handling cheques, electronic transfers, and manual transfers.
• Familiarity with ATON transfers and DTC outbound transfer processes.
• Experience in process improvement within operations or payments environments.
• Comfort working across multiple tools and systems to support business operations.
• Interest in building a longer-term career in payments, operations, or financial services, with potential for extension or conversion to a permanent role based on performance and business needs.

Work Environment

This role operates within a customer experience and operations (CXO) group focused on payments and transfer operations. The team is organized into three core pillars: ATON Transfers (handling electronic transfers via the ATON network), Manual In (processing incoming cheques, A$M, and other paper-based methods), and Manual Out (managing outbound paper-based or manual transfers). There are multiple openings, with some positions based in-office and others virtual. A portion of the roles require working on-site in Toronto, in an office environment, five days a week. The remaining roles can be performed virtually, offering flexibility in work location. Standard working hours are approximately 9:00 a.m. to 5:00 p.m., providing a consistent weekly schedule. The environment is collaborative and process-driven, using tools such as Excel, Google Sheets, SQL, and Jira to support daily operations, track issues, and maintain accurate records. The role offers the opportunity to support peak operational periods and to be considered for extension or a permanent position based on performance and business needs.

This is a Contract position based out of Toronto, ON.

The pay range for this position is $25.00 - $25.00/hr.

This is a fully onsite position in Toronto,ON.

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune 500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à [email protected] pour connaître d'autres options d'accommodement.

Ordonnance sur l'égalité des chances de San Francisco: Conformément à l'Ordonnance sur l'égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d'embauche, notamment la recherche, la présélection et l'évaluation des candidatures. L'IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l'aide d'outils d'IA.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.