Project Support Specialist

Join the Levata Canada team as a Project Support Specialist. We are looking for an organized and detail-oriented individual who thrives in a fast-paced environment and enjoys supporting projects from planning through completion. In this role, you will help coordinate service calls, installation projects, resources, timelines, and communication between customers and internal teams to ensure successful project execution.This is an onsite role for our offices at: 25 Royal Crest Ct #100, Markham, ON L3R 9X4, CanadaWhat you'll do:

• Assist in the planning, scheduling, and coordination of service calls and installation projects with technicians, engineers, and customers.
• Act as a liaison between customers and service teams to confirm project requirements, timelines, and deliverables.
• Monitor project progress and help resolve issues that arise throughout the project lifecycle.
• Approve technician time entries, review expense reports, and release completed projects for billing.
• Prepare and maintain project documentation, installation checklists, service reports, and project tracking records.
• Track and manage service-related equipment while ensuring milestones and deliverables are completed on time.
• Support project managers with scope, schedule, and cost management activities.
• Assist with reviewing workflows and identifying opportunities for continuous process improvement.
• Help update training guides, reference materials, and operational documentation.
• Communicate project updates and progress with internal teams and leadership.

Relationships and Roles

• Establish and maintain excellent relationships with all departments including Sales, Service, Operations, Administration, and Support teams.
• Serve as a point of contact for project team members, customers, and stakeholders throughout active projects.
• Collaborate closely with technicians, engineers, vendors, and customers to support successful project completion.
• Support customer satisfaction by helping resolve scheduling or service-related concerns and escalating issues when necessary.
• Maintain strong communication with leadership regarding project timelines, resource allocation, and project status updates.

Required Characteristics

• Self-motivated, organized, and detail-oriented with the ability to manage multiple priorities.
• Strong problem-solving and multitasking abilities in a fast-paced environment.
• Exceptional communication and interpersonal skills, both verbal and written.
• Strong working knowledge of Microsoft Office platforms including Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively within a team environment.
• Strong time management and organizational skills with attention to detail.
• Commitment to customer service, operational excellence, and continuous improvement.
• Ability to adapt to changing priorities and project requirements.

Education/Experience

• Previous experience in a Project Coordinator or similar role within a technology, logistics, or field services environment preferred.
• Post-secondary education in Business Administration, Supply Chain Management, Project Management, or a related field is considered an asset.
• PMP or CAPM certification is considered an asset but not required.
• Bilingual (English/French) is considered a strong asset.

What we offer.

• Competitive compensation package $50,000-$60,000 and 5% bonus
• Industry related education through our partners and vendors
• The opportunity to work in a highly supportive and entrepreneurial environment
• Comprehensive healthcare and paid vacation time
• Career growth and professional development opportunities