Banquet Server

Objective:

To contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for banquet operations.

Duties and Responsibilities:

• Set up, service and clean up banquet events
• Provide customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit, and debit card transactions in accordance with Hotel Policies.
• Adheres to quality and industry standards when completingtasks.
• Follows all grooming and uniformguidelines.
• Acts as an Ambassador to the hotel including greeting guests, making them feel welcome, and handling basic inquiries.
• Ensure health and safety practices and WCB regulations are followed.
• Demonstrates a customer service attitude with internal/externalcontacts.
• Stock supplies, fold napkins, roll cutlery and clean facilities asrequired.
• Other tasks as required, including the restaurant if needed

Education & Qualifications:

• Strong preference for one year of banquet experience.
• Must be able to work within a team and with minimal supervision.
• Resourceful and creative with the ability to work well under pressure and in changing situations.
• Team player, flexible and energetic.
• Demonstrated excellence in guest satisfaction.
• Excellent verbal communication skills
• Pro Serve Mandatory

Benefits:

• Health care benefits (after 3 months of employment)
• Discounted staff meals
• Gym, Pool, Hot tub access
• Company events during the summer
• Discount card for Shops of Canmore
• On-site parking