General Manager (Convention Centre)

Carmen's Group is looking for an experienced and dynamic General Manager to lead the team at the Hamilton Convention Centre by Carmen's.

This is an exciting opportunity for a strategic, results-driven hospitality leader to play a key role in the continued growth and success of one of Hamilton's premier event venues. As General Manager, you will oversee the successful operation of the Hamilton Convention Centre, lead a high-performing team, drive revenue growth, build strong community and client relationships, and support the execution of extraordinary events.

This role will also contribute to the broader redevelopment and revitalization of Hamilton's downtown core. As a member of the Carmen's Group senior leadership team, you will participate in strategic discussions that help shape the future growth of the company.

As General Manager, you will be responsible for the overall leadership, performance, and guest experience at the Hamilton Convention Centre by Carmen's. Your responsibilities will include:

• Participating in strategic planning to identify new revenue streams, event markets, and business development opportunities that support venue growth and sales targets
• Contributing to the development and execution of the Hamilton Convention Centre by Carmen's vision and strategy, ensuring alignment and collaboration across departments
• Monitoring sales targets and supporting the sales team in driving revenue, including attending key client appointments as needed
• Compiling, analyzing, and presenting financial data for strategic leadership meetings
• Building and maintaining strong relationships with guests, clients, vendors, suppliers, City of Hamilton representatives, tourism partners, and other external stakeholders
• Working closely with department managers to coordinate, plan, and execute exceptional events
• Liaising with City of Hamilton representatives on tourism initiatives, facility improvements, and community partnerships
• Leading, coaching, and supporting team members across all departments
• Preparing budgets, monitoring expenses, and ensuring gross margins are achieved for all events
• Inspecting the property and coordinating services to ensure compliance with licensing laws, health and safety standards, and other statutory requirements
• Participating in union meetings and collective bargaining as required
• Promoting and living the purpose, vision, and values of Carmen's Group both internally and externally

The ideal candidate is a confident and collaborative leader with strong business acumen, hospitality experience, and a passion for creating exceptional guest and client experiences.

Qualifications include:

• Bachelor's degree in business or a related field
• Additional post-secondary education or courses in business, hospitality, or a related field considered an asset
• 7 to 10 years of experience in a senior management role, preferably in hospitality, events, venue management, or a related industry
• 3 to 5 years of experience in facility management
• 3 to 5 years of experience in sales generation or business development
• Experience compiling, analyzing, and presenting financial data and performance metrics
• Experience working in a unionized environment considered an asset
• Strong leadership skills with the ability to coach, support, and motivate teams
• Excellent interpersonal and communication skills, both written and verbal
• A resourceful, resilient, and ownership-driven approach to leadership
• Strong commitment to achievement, client satisfaction, and operational excellence
• Positive, energetic, team-oriented attitude with a great sense of humour
• Flexible availability, including days, evenings, weekends, and occasional travel

At Carmen's Group, we are proud to offer a supportive, inclusive, and growth-focused workplace where team members are empowered to build meaningful careers in hospitality.

You'll enjoy:

• Annual incentive plan
• Comprehensive Group RRSP and health benefits
• Personal wellness incentives
• Career coaching, mentorship, and leadership development opportunities
• A Great Place to Work Certified workplace
• Recognition as one of Canada's Best Workplaces in Hospitality and Retail
• Global hotel discounts and staff discounts at our restaurants
• Employee recognition programs celebrating achievements and milestones
• A safe, inclusive, and supportive workplace culture

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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