Dental Customer Care Representative

Customer Care Representative – Dental LaboratoryLocation: Calgary, AB
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:

• Answer incoming calls and respond to customer emails professionally
• Communicate with dental offices regarding case questions, updates, and requests
• Review incoming case information, prescriptions, and photos
• Upload, organize, and manage case photos and related documentation
• Coordinate with internal lab departments to support smooth case flow
• Help resolve customer questions or case-related issues in a timely manner
• Maintain accurate records and provide excellent customer service in a very busy environment

Qualifications:

• Dental background required
• Dental office or dental laboratory experience strongly preferred
• Strong customer service and communication skills
• Comfortable handling a high volume of calls, emails, and case details
• Organized, detail-oriented, and able to multitask
• Professional, reliable, and team-oriented
• Comfortable working full-time onsite in a fast-paced dental laboratory environment

Benefits:Comprehensive benefits package including:

• Company pension
• Dental care
• Disability insurance
• Life insurance
• On-site parking
• RRSP match

Work Environment:This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.