System Administrator, Level 3 On-site in Timmins Ontario

Timmins, Ontario | Full-Time Permanent
Hybrid (Home Office + On-Site Client Support)

About the Opportunity

Our client is seeking an experienced Level 3 On-Site System Administrator to support technical environments across the Timmins region.

This is a senior technical role that combines advanced troubleshooting, systems administration, infrastructure support, and client-facing technical service. You will provide a blend of hands-on on-site support and remote systems administration while serving as a senior escalation resource for complex technical issues.

This opportunity is ideal for an experienced technical professional who brings strong troubleshooting capability, sound judgment, and a client-focused approach to technical service delivery.

What Makes This Role Unique

This role offers a high degree of autonomy and accountability, as you will often serve as the primary on-site senior technical resource in the Timmins region.

Success in this position requires a highly organized, self-directed professional who is comfortable working independently, remains calm under pressure, and communicates confidently and professionally with clients. You will be expected to assess technical issues, exercise sound judgment, and implement effective solutions with minimal supervision.

While you will work independently in the field, you will remain closely connected to and supported by a broader technical team.

The Work Environment

You will support mission-driven organizations operating in professional, community-focused environments where dependable technology is essential to daily operations.

The work is grounded in strong technical standards, practical problem solving, disciplined documentation, responsive service, and continuous improvement.

Key Responsibilities

Advanced Technical Support

• Serve as the primary local technical resource for on-site client support in the Timmins region
• Resolve escalated Level 3 technical issues
• Perform advanced troubleshooting and root-cause analysis
• Deliver timely in-person support when physical presence improves resolution outcomes

Systems Administration

• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, Intune, Multi-Factor Authentication, and Conditional Access
• Manage user and device lifecycle administration
• Support endpoint and Windows Server administration
• Maintain security, access controls, and operational consistency across supported environments

Infrastructure & Network Support

• Troubleshoot and support Windows endpoints, servers, and core network infrastructure
• Diagnose and resolve issues related to DNS, DHCP, VLANs, VPN connectivity, wireless networks, routing, switching, and firewalls
• Perform equipment deployment, replacement, and configuration
• Conduct site assessments and support infrastructure implementation activities

Project Delivery

• Participate in system deployments, upgrades, infrastructure improvements, technical migrations, client onboarding, and security remediation initiatives
• Support post-implementation stabilization and technical optimization

Documentation & Operational Excellence

• Maintain accurate technical documentation, including client notes, asset inventories, runbooks, network diagrams, SOPs, and knowledge base records
• Support operational consistency through disciplined documentation and adherence to technical standards

Team Collaboration & Mentorship

• Collaborate closely with technical colleagues and project teams
• Contribute to knowledge sharing and continuous improvement initiatives
• Provide technical guidance and mentorship to junior technicians as needed

Required Qualifications

• 8+ years of progressive IT experience
• Strong systems administration background
• Advanced troubleshooting capability
• Experience supporting multi-site technical environments
• Strong Microsoft 365 administration expertise
• Windows Server and endpoint administration experience
• Strong networking fundamentals
• Excellent written and verbal communication skills
• Strong time management and prioritization skills
• Demonstrated ability to work independently

Additional Requirements

• Must reside in Timmins, Ontario, or within approximately 30 minutes driving distance
• Valid Ontario G driver's license
• Reliable vehicle with appropriate insurance
• Ability to transport and install technical equipment
• Ability to lift and move equipment up to 50 lbs
• Legally eligible to work in Canada

Preferred Assets

Experience with:

• Managed services or multi-site technical environments
• Security and compliance-focused technical environments
• Microsoft security administration
• VoIP systems
• Documentation platforms
• Technical automation or scripting
• French language proficiency
• ITIL Foundation certification is a strong asset

Work Model

This is a hybrid role requiring:

• Home-office based remote work
• Regular on-site attendance at Timmins-area client locations
• Occasional evening or weekend support as required
• Participation in maintenance windows and urgent support response when necessary

Why This Role Matters

• The organizations supported in this role rely on stable, secure technology to deliver essential services within their communities.
• Your technical expertise will directly contribute to operational reliability, business continuity, and the delivery of services that matter.
• This is an opportunity to combine technical depth, professional autonomy, and meaningful impact.

Apply Now!

Please submit your resume and cover letter below.

Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Our Client is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.