Retail Store Manager

At Tile Town, we don't just sell tile—we help customers bring their dream spaces to life. For over 55 years, we've proudly been Canadian-owned and locally operated, building a reputation as a trusted resource for homeowners, designers, and contractors.

Our mission is simple yet powerful: improving people's quality of life. We achieve this by living our core values every day — being trustworthy, knowledgeable, engaging, accountable, welcoming, and considerate. If these values resonate with you, you'll feel right at home with us.

We're looking for a Store Manager who is passionate about leadership, customer service, and driving results. If you thrive in a customer-focused retail environment and have a proven track record in management, this could be the perfect opportunity for you.

As Store Manager, you'll be responsible for leading your store to operational and sales success while fostering a positive, customer-first culture. You'll:

• Lead and develop your team – Hire, train, and coach employees to follow the sales cycle and consistently deliver outstanding service.

• Drive sales performance – Ensure that every customer interaction follows the sales process from start to finish, resulting in strong store results and happy customers.

• Plan and organize daily priorities – Ensure the store is properly staffed, tasks are delegated effectively, and the day is set up for success.

• Deliver exceptional customer service – Create an environment where customers feel welcome, supported, and confident in their purchases.

• Oversee daily operations – Manage scheduling, inventory, visual merchandising, and store upkeep with efficiency and attention to detail.

• Set and achieve goals – Work with leadership to meet sales targets, improve customer experience, and grow the business.

• 3–5 years of retail management experience (home improvement, flooring, or related industries an asset)

• Strong understanding of the sales cycle and proven ability to train and coach others to follow it

• Strong organizational and planning skills with the ability to manage priorities in a fast-paced environment

• A track record of building strong, motivated teams that hit targets

• Excellent communication, organization, and leadership skills

• A passion for customer service and problem-solving

• Dependable, results-oriented, and ready to take ownership of your store

Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience.

In addition, the following perks will apply:

• Extended Health Benefits (including Massage, Chiropractors & Physio)
• Dental Benefits
• RRSP Plan. Company will match
• 5 year free trip with spending money
• Closed all Stat Holidays
• Closed all Sundays

Store operating hours

• Monday - Friday – 8:00 am to 5:30 pm
• Saturday – 10:00 am – 5:00 pm

Please include a cover letter to detail why you think you would be a great fit for us.

We would like to thank all interested in the position but will only be contacting those selected for interview