InnVest Hotels GP Ltd - 58 emplois
Ottawa, ON
Posté hier
Détails de l'emploi :
Temps plein
Expérimenté
The duties and responsibilities for the Night Auditor include, but are not limited to the following:
- Consistently provides exceptional customer service by exceeding guest expectations.
- Register guests into their guest suites as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Take ownership of all guest complaints and rectify the complaint quickly and efficiently.
- Comply with the company's Vision Excellence Program.
- Comply with the Front Office's Guest Service Experience Standards.
- Communicates information regarding guests' needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
- Follow established security protocol.
- Adhere to all health and safety guidelines and standards.
- Other duties as assigned.
COMPETENCIES WE ARE SEEKING:
- Bilingualism (French and English) preferred, but not essential.
- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, network systems
- Strong data entry, analytical and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
- Completion of High School, GED or equivalent. Hospitality degree preferred.
- Demonstrated stellar attendance.
- Availability to work day, evening and night shifts any day of the week including weekends and holidays
Partager un emploi :
Foire aux questions
This position is located in Ottawa, ON, and is with InnVest Hotels GP Ltd.
The duties include registering and checking out guests, balancing daily charges, auditing income postings, recording staff and house charges, preparing credit card deposits, and processing city ledger work to accounting.
Availability to work day, evening and night shifts any day of the week including weekends and holidays is required.
Previous front office or accounting experience is required, with bilingualism (French and English) preferred but not essential.
Proficiency with Microsoft Word, Excel, and network systems is required.
The role requires taking ownership of guest complaints and rectifying them quickly and efficiently, while consistently providing exceptional customer service.
