13558 - Receptionist

Job Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:Integrated Services for Newcomers

Program:Employment & Entrepreneurship Services, WorkBC Employment Services

Employment Type:Permanent Full-Time (35+ hours per week)

Number of Positions:1

Job Summary:

The Receptionist is responsible for welcoming and directing all clients and visitors in a professional manner. The Receptionist determines the purpose of inquirers, provides assistance, and facilitates access to the WorkBC Centre and its personnel, or suggests other community resources and services. This position is responsible for ensuring the front desk duties are completed in a timely and efficient manner in order to effectively support the smooth operation of the WorkBC Centre.

Reports to:Centre Manager

Key Duties and Responsibilities:

Client Services

• Greets and welcomes clients and visitors in a professional and courteous manner

• Completes client eligibility checks and conducts initial screening of clients,byfollowing established guidelines and policies

• Provides program information and/or directs individualstoappropriate Centrestaff or other agencies as needed

• Provides information of local community services andfacilitatesaccess to resources

• Checks electronic referrals and follows the referralsand intake procedureson a daily basis

• Prepares correspondences to clientssuch asattendance, intake

• Answers all incoming telephone callsbyadhering to service standard expectations

• • Answers general queries regardingWorkBC

• • Directs calls toappropriate staffmembers

• Helps clients with resource room bookings, workshop bookings, as well as appointment bookings with Employment Counsellors

• Checks for voicemail messages left onmain officeline and follows up with callers asrequired

• Manages the Centres general email account

• Administers intake for prescribed people (i.e.BCEA clients)

• Enters case notes in ICM relating to interactions with clients

• Assistswith sending reminders to clients

• Contacts potential clients via email and phone to introduce WorkBC Employment Services

Office Administration

• Ensures thefront desk areasaretidy, presentable, and organized

• Assistswith the creation of intake orientation and workshop events

• Maintains adequate supply of necessary forms and other required documents

• Administers the room booking system

• Opens andclosesthe Centre atbeginningand end ofday(ie.set alarm, walk through, lock filing cabinets)

• Handles incoming/outgoing correspondences,faxesand couriers

• Compiles statistics of clients and services

• Takes minutes at meetings

• Other related duties as required by the Centre Manager

Education, Training and Experience:

• Grade 12 Diploma or equivalent education qualification

• Administrative certificate or equivalent certification

• Minimum of 3 years administrative experience, preferably in a related field or in a high traffic setting

• Knowledge of locallabourmarket information, social service programs, communityservicesand referral processes

• General knowledge of EI and EA benefit systems

• Occupational First Aid Certification an asset

Job Skills and Abilities:

• Abilityto type a minimum of 50 w.p.m.

• Excellenttechnical skills in MS Office and web-based applications

• Excellentadministration and clerical skills

• Second language in Ukrainian and others are considered an asset

• Ability to performeffective internet research skills and ability to garner employment information

• Excellentrecord management skills, with clear understanding of confidentiality and data security

• Excellent interpersonal skills with ability to provide personable service

• Abilityto handle challenging situations with tact and diplomacy

• Abilityto remain positive while adjusting to changing priorities

• Abilityto work under pressure and in a fast-pacedenvironment

• Abilityto organize and prioritize a wide range of tasks efficiently and effectively

• Abilitytomaintaininventories

• Abilityto develop andmaintaina networkof community services, promoteclient referral whenever relevant or possible

• Ability to work independently and as a part of a team

Additional Information:

• Active Listening & Interpersonal

• Client Centric

• Critical Thinking

• Problem Solving

• Stress Tolerance

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xmkym (Musqueam), Swxw7mesh (Squamish), and Sllwta/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• Additional agency holidays (3 additional statutory holidays
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• Company-funded pension (GRRSP)
• Extended health & dental plan
• Employee & family assistance programs
• Access to wellness programs, and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm June 12, 2026

While we appreciate all applications, only those selected for an interview will be contacted.