WAH Call Centre Representative (Urgently Hiring)

MCI Careers - 93 emplois

Brunswick, NB

Postulez dès maintenant

Publié il y a 6 jours

Détails de l'emploi :

Télétravail

15,90 $ / heure

Temps plein

Niveau d`entrée

Avantages :

Modalités de travail flexibles

Overview

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We are urgently hiring Work-at-Home (WAH) Call Centre Representatives to join our remote support team. If you're ready to start immediately and have a passion for helping people, this is a great opportunity to work from home while making a difference.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

Handle inbound and/or outbound customer calls.
Provide accurate information and resolve customer concerns.
Maintain professionalism and empathy in every interaction.
Record call details and customer feedback in the system.
Meet performance goals and adhere to call center protocols.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older.
High school diploma or equivalent required.
Ability to begin work immediately.
Previous call center or customer service experience is a plus.
Strong communication and multitasking skills.
Comfortable working independently in a remote environment.
Reliable internet connection and a quiet workspace.

#Business Analysis carrières

Postulez dès maintenant

Enregistrer

Partager un emploi :

Foire aux questions

Is this job a work-at-home position and what does it involve?

This role is a Work-at-Home (WAH) Call Centre Representative working remotely to handle inbound and/or outbound customer calls, provide accurate information, and resolve customer concerns.

What are the basic qualifications to apply for this WAH call center role?

Applicants must be 18 years or older, have a high school diploma or equivalent, be able to begin work immediately, and have a reliable internet connection and a quiet workspace.

What are the main responsibilities of this position?

Responsibilities include handling inbound and/or outbound calls, providing accurate information, resolving customer concerns, recording call details and feedback, and meeting performance goals while adhering to call center protocols.

Where is this job located and is it on-site or remote?

This is a remote, work-from-home role affiliated with MCI Careers, with the Brunswick, NB location listed for the posting as the company’s base.

What kind of experience is preferred for this role?

Previous call center or customer service experience is a plus, along with strong communication and multitasking skills and the ability to work independently in a remote environment.

What is required to apply for this role online?

To be considered, you must complete a full application on the company careers page, including all screening questions and a brief pre-employment test.