Renewal Sales Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a passion for helping customers and closing sales? We're looking for Renewal Sales Representatives to join our team and support a variety of nationwide projects. You'll interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience.

This is a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement in roles like Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously
• Listen actively to understand customer needs and resolve issues
• Educate customers on products and services, identifying renewal and upsell opportunities
• Use internal systems to manage accounts and process claims accurately
• Research and coordinate with other departments to resolve customer concerns
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and protect customer data
• Escalate complex issues to supervisors or appropriate teams
• Ensure first-call resolution through effective problem-solving
• Stay current with training, system updates, and program changes
• Meet attendance, punctuality, and performance expectations

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Fluent in English (spoken and written)
• Experience with computer-based data entry
• Ability to type 20+ WPM
• Wired, high-speed internet connection (20Mbps+ download speed)
• Excellent organizational, written, and verbal communication skills
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows PC applications and ability to learn new systems
• Reliable and punctual with a strong work ethic
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and interpersonal skills
• Comfortable in a fast-paced, evolving environment

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
• Previous work-from-home experience
• Experience in state or federal programs