Remote Call Center Representative (Newfoundland)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator with a passion for helping people? Join our dynamic team as a Customer Service Representative where you'll support inbound customer inquiries, troubleshoot basic technical issues, and assist customers in managing their products and services. Whether you're resolving support issues or introducing new solutions, you'll play a key role in delivering a best-in-class customer experience.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handle inbound calls from customers across the country.
• Listen actively to understand customer needs and provide effective solutions.
• Troubleshoot basic technical issues and guide customers through resolutions.
• Assist with account management, including adding or removing products and services.
• Identify and act on sales opportunities to upgrade or enhance customer plans.
• Clearly explain products, services, and processes in a professional manner.
• Escalate complex or unresolved issues to the appropriate team when needed.
• Ensure first-call resolution through effective communication and problem-solving.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to type 20+ words per minute accurately.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Basic understanding of Windows operating systems.
• Dependable, punctual, and able to maintain consistent attendance.
• Skilled in problem-solving, conflict resolution, and follow-up.
• Customer-focused mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment with frequent change.
• Strong interpersonal skills and a passion for building customer relationships.