CLIENT SERVICE ADVISOR CALGARY, ALBERTA

CLIENT SERVICE ADVISOR CALGARY, ALBERTA

Help Calgary See Clearly In Every Sense of the Word

You've spent years mastering your craft. You can quote a windshield replacement in your sleep, walk a homeowner through a sealed-unit replacement, guide a property manager through a commercial storefront, and recommend the perfect tint package for a luxury SUV all before lunch.

You know glass. You know people. And you know the difference between "service" and a service experience clients tell their friends about.

The problem is, most shops don't really see you. You're a quote machine. A scheduler. A name on a roster.

We're different. And we're hiring.

The Mission

All-Brite Glass & Tint is opening a new chapter in Calgary and we're looking for one exceptional Client Service Advisor to help us bring 30+ years of Better Lives Through Better Glass to Western Canada.

This isn't a front-desk role. This is a Trusted Advisor position the person clients ask for by name. The one who speaks fluently across auto glass, commercial glass, residential glass, AND window film because you've actually quoted the work, sold the work, and stood behind the work.

Who You Are The Ideal Team Player

You're the rare professional who brings:

• Dual-discipline experience: BOTH auto glass AND commercial/residential glass & tint (non-negotiable for this role)
• A track record of impeccable customer service the kind that earns 5-star reviews and word-of-mouth referrals
• Quoting and selling chops across all four service lines windshields, flat glass, sealed units, and film
• The Humble, Hungry, People-Smart profile (Lencioni's Ideal Team Player we hire by this)
• Calm under pressure, organized in chaos, and graceful with frustrated clients
• Comfort with technology CRMs, quoting platforms, phone systems, text, email, and digital workflows
• Pride in your work, your appearance, and your follow-through
• Genuine alignment with our four core values: Safety 1st WOW Service Integrity Teamwork
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What You'll Do Your Day-to-Day

You'll be the face and voice of All-Brite Calgary the first impression, the trusted guide, and the one who closes the loop.

• Welcome every client (in-shop, phone, email, text, online) with the WOW Experience
• Build accurate, competitive quotes across auto, commercial, residential, and tint
• Confidently consult, sell, and upsell explaining the why behind every recommendation
• Coordinate schedules between auto bays, mobile crews, and architectural install teams
• Manage the client journey from first call to post-install follow-up
• Process payments, invoices, and insurance documentation with precision
• Be the bridge between clients, technicians, installers, and leadership
• Keep our showroom and client lounge looking and feeling Allbrite

What's at Stake

Most glass shops will give you a paycheck. Some will give you a title. Very few will give you a career, a community, and a culture worth building your life around.

The wrong company burns out your talent. The right one sharpens it.

We've spent 30+ years building the right one.

What You Get When You're Allbrite

• Competitive Compensation base + performance bonuses, commensurate with your dual-discipline experience
• Monthly Sales & Performance Bonuses
• Group Health & Dental Benefits
• Health & Fitness Bonus because Better Lives starts with you
• Birthday Off + Wellness/PTO Days
• Clean, professional workspace and modern client lounge
• Career Growth we're expanding through franchising; the future leaders of Allbrite are being hired right now
• A Culture of Appreciation Recognize. Re-Appreciate. Reward.
• Training & Development WOW Client service, Trust based Selling system,career development, and ongoing technical growth