Customer Service Representative - Moncton

As a Customer Service Representative at Indigo Park Canada, you will be the first point of contact for customers, delivering a seamless and positive service experience across our national network. Our call center operates 24/7, and in this role, you will primarily be responsible for answering customer calls and ensuring the fast and efficient processing of parking-related tickets and requests. You will play a key role in supporting our commitment to consistently exceed customer and client expectations through professional, solution-oriented service. To succeed, you must be fully bilingual in French and English.

Why Work at Indigo Park Canada?

• Benefit from career growth opportunities
• Be part of a nationally established organization known for operational excellence in parking and mobility
• Work in a collaborative and dynamic culture
• Join an environment with a people-first approach

Responsibilities

• Answer incoming customer calls in a professional and courteous manner
• Assist customers during entry, payment, or exit from parking facilities
• Process tickets and customer requests accurately within multiple systems
• Ensure fast and efficient handling of cases and customer inquiries
• Resolve customer issues and complete required follow-ups
• Communicate effectively with on-site teams and supervisors
• Work comfortably with multiple systems and computer platforms simultaneously
• Maintain a high level of customer service at all times

Qualifications

• Must be bilingual(English and French)
• Minimum of 2–3 years of customer service experience
• Strong verbal and written communication skills
• Flexibility to work weekends and other shifts, as needed
• Beginner to intermediate computer knowledge
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work independently as well as within a team-oriented environment

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The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.