Guest Service Agent

InnVest Hotels GP Ltd - 59 emplois

Parry Sound, ON

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Publié il y a 12 jours

Détails de l'emploi :

Temps plein

Gestion

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
Issues, controls and releases guest safe-deposit
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

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Foire aux questions

Where is this Guest Service Agent position located?

This role is based in Parry Sound, ON.

What kind of duties does a Guest Service Agent handle on a typical shift?

The role includes checking guests in and out, handling payments, promoting hotel services, responding to guest requests, resolving minor complaints, booking reservations, and following department procedures.

Is this a full-time position for a Guest Service Agent at InnVest Hotels in Parry Sound?

Yes, this is a full-time position with InnVest Hotels GP Ltd in Parry Sound, ON.

What kind of environment or appearance is expected for this job?

The role requires providing a professional image at all times through appearance and dress.

Will I need to upsell or promote hotel services as part of this job?

Yes, the role uses upselling techniques to maximize room rates and promotes hotel services, facilities and outlets.

What about handling money and deposits in this position?

The job involves handling departmental accounting of monies, receipts, guest accounts and other forms of credit, posting charges, and preparing deposit and cashier’s reports.