Restaurant Manager

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

I. Food Paper

• Restaurant Managers are expected to meet the targets set out by the management, including regular follow-up on their Agropour and TDL orders
• RM to ensure that the restaurant is meeting the standards and complying with pre-established Tim Hortons operating procedures
• Restaurant Manager to ensure proper inventory for all orders (including tdl and agro)
• Restaurants must complete weekly and monthly physical counts
• Managers must post their FP cost for the previous week every Monday evening for review
• Managers must provide daily and weekly reporting to keep track of restaurant costs
• Evaluating Staff Performance to Increase Efficiency
• The purchase-sales report should be audited on a weekly or fortnightly basis
• Training and following up with restaurant teams for proper portioning of food
• Minimizing wastage, ensuring display pictures posted at 6 am, 3 pm, 6 pm, and 8 pm consistently
• Following up with the team on those postings and identifying problems or appreciating the team.
• Ensuring the Team follows the food policy
• Creating new ideas and suggestions to improve restaurant food paper cost
• Ensure restaurants do not run out of products at any time of the day.
• Other than the approved restaurant transfers, no one should be transferring products more than once a week.
• Mgmt is not transferring products during peak hours
• TDL orders are placed a day in advance, not during the time of order expiring.

II. Operations:

A - On Floor Tasks

• Conducting Complete audits to be done every week (AF,CS,ECP,FS)
• The first 6 - 7 hours of your shift should be spent on floor training and coaching the team (No Office work to be done in these hours)
• Restaurant speed of service is monitored, and team performance is evaluated
• Identifying potential talents for growth and training them with proper direction
• Restaurant Manager to support the management with succession planning.
• Restaurant manager to ensure Drive-thru standards are met and the restaurant is in the bonus zone
• All equipment is maintained properly and fixed as per the need within 48 hours.
• Interacting with trainees, issuing verbal guidance to trainees, and answering their questions
• Making sure standards are followed by you and our team at all times (ex: career wear policy according to our organization standards)

B - Administrative work (Back Office)

• Any back-office work should be done toward the end of the shift in 1-2 hours
• Managers log posted every day without Fail
• Follow-up on audit postings are done, and problems are corrected.
• Addressing all restaurant guest complaints
• Guest complaints should be resolved within 24 hours to 48 hours and updated
• Escalation of guest complaints should not occur.
• Detailed investigation of each guest complaint should be identified
• Support the MUM Create training strategies, new initiatives, and materials
• Ensuring the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)
• Documenting all coaching discussions with the team and mgmt in written format and emailing them to MUM

III. Labor

• Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday

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• Collaborate with the management and achieve SPMH and labor % according to the standard.
• Managing allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.
• Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend, stat holidays are assigned on a proper basis to the team members.
• STAT HOLIDAY schedules are properly managed
• Responsible for Controlling Labor Costs By Reducing Employee Turnover

As a qualified candidate, you fulfill on the following criteria:

• 1+ years of proven management experience
• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with guests and your team
• Have strong operational experience
• Have a passion for coaching and mentoring and are comfortable delegating tasks
• Are ready to take on the full responsibility of running a Tim Hortons restaurant
• Enjoy leading a diverse team in a fast-paced environment
• Can Drive business sales
• Are able to engage others and develop high performance within your team
• Ability to work full-time and able to work a combination of days, evening, and weekend shifts

• Must be able to lift 25 lbs
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.