Director of Operations and Administration

Director of Brokerage Administration

Location: Toronto – Hybrid (Flexibility to work from home 1 day a week)

Hours: Monday–Friday, 9am–5pm, with occasional evenings/weekends during peak times

Compensation: $75,000–$100,000 base salary + vacation

Status: Full-time employee, reporting directly to the Owner/Broker of Record

Direct Reports: 3–5 administrative staff (deal processing and reception)

Why Join Us

This brokerage is built on professionalism, integrity, and long-term relationships. As Director of Brokerage Administration, you'll play a central role in ensuring that every transaction, every payroll, and every membership process runs smoothly. You'll work side-by-side with ownership, trusted to oversee the financial, administrative, and people operations that keep the business moving. If you value precision, leadership, and accountability, this is a role where your contribution will be seen and felt every day.

Key Responsibilities

Finance & Compliance

• Manage trust deposits, incoming EFTs, wire transfers, and commission disbursements.
• Balance operating, trust, and commission accounts; complete monthly reconciliations.
• Oversee accounts payable, receivable, payroll, garnishments, and supplier payments.
• Handle government reporting and remittances: CRA, HST, EHT, source deductions, and income tax installments.
• Prepare and issue T4/T4A slips, Records of Employment, and employee letters as required.
• Approve and process commission advances; verify daily commission EFT releases.
• Work with the company accountant on fiscal year-end requirements.

Brokerage & Membership Administration

• Manage onboarding and termination of agents, ensuring all franchise reporting and membership requirements are met.
• Oversee monthly head office reporting and franchise payments.
• Calculate agent yearly awards and prepare monthly management commission reports.
• Review mutual releases, past-due closings, and deal files to ensure compliance.
• Monitor agent productivity and report concerns directly to ownership when needed.

Operations & Staff Management

• Directly manage deal administrators and reception staff, including hiring, training, scheduling, and performance management.
• Oversee reception operations, office supplies, and support functions.
• Maintain consistent office policies and procedures, ensuring efficiency and compliance.
• Meet regularly with the Owner/Broker to review budgets, productivity, and areas of concern.

Qualifications

• 5+ years of progressive administrative or operational management experience, preferably in real estate or a regulated service industry.
• Proven leadership skills, including managing staff and holding people accountable.
• Strong financial and compliance background, with experience managing payroll and reconciliations.
• Excellent organizational skills with the ability to prioritize and solve problems effectively.
• Professional communication skills (verbal and written) with a high level of client/agent care.
• Integrity, accountability, and resilience in a fast-paced environment.

Disclaimer

The employer reserves the right to adjust or assign responsibilities as required by the evolving needs of the business.