Customer Service - Counter Sales

Who we are

As a fifth-generation, family-owned Western Canadian electrical distributor and one of Canada's Best Managed companies, E.B. Horsman & Son continues to grow. We're excited to open a new branch in Grande Prairie, offering the opportunity to build value in a new territory, strengthen customer relationships, and contribute to an exceptional customer experience.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

This full-time, permanent position offers a consistent Monday-to-Friday schedule, totaling 40 hours per week with no weekend shifts. The role is based at our brand-new Grande Prairie branch, located at 9036 108 St, Grande Prairie, AB, T8V 4C8.

Why this role matters

The Customer Service, Counter Sales - Electrical representative is primarily responsible for supporting customers at the counter, ensuring a positive in-person experience through accurate order entry, product support, and responsive service. This role's primary focus is Counter Sales, with Inside Sales support provided as needed to assist with quotations, sales orders, and returns that align with organizational sales targets.

What to expect in the role

• Customer Service Focused. You create positive customer experiences by building strong relationships, providing accurate product quotations, processing sales, and completing timely follow-ups.
• Strong Multi-tasker. You can manage multiple customer requests at once and handle competing priorities with confidence.
• Collaborative Communicator. You communicate clearly and professionally in both verbal and written interactions with customers and team members.
• Highly Organized. You stay organized and maintain accuracy while working through a high volume of requests and frequent interruptions.
• Comfortable with Technology. You use phones, computers, and software tools with ease to support customer needs, enter orders accurately, and keep information up to date.

Ideal candidate profile

• 3+ years of customer service experience
• Electrical industry experience and product knowledge is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Ability to be inclusive, collaborative, and respectful.
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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