Service Administrator (Remote)

Service Administrator (Remote)
Urgent Contract Opportunity – 2 Temporary Roles – Remote (East Coast) – English Required
Schedule & Work Arrangement

• Monday to Friday, Eastern Time hours
• Flexible shifts (8–4 or 9–5)
• Open to 30–40 hours per week
• Remote (East Coast-based candidates) or optional Montreal-based work arrangement

Compensation

• Target rate around $25/hour, with flexibility for strong candidates
• Focus is on execution and resolution rather than process improvement

A global technology company that provides electric vehicle charging solutions is seeking two temporary Service Administrators to support a high-priority backlog of North American service cases. These short-term contract roles (approximately 3–6 months) focus on clearing outstanding service tickets and supporting day-to-day invoicing operations within a fast-paced service environment. The roles report into the North American Service Operations leadership team.
Role OverviewThere is currently a backlog of roughly 170 service cases that are stalled within Salesforce and must be resolved before invoicing can proceed. The primary focus of this role is to review, investigate, and close these cases to ensure accurate and timely billing.
Key Responsibilities

• Close and update service cases within Salesforce
• Review, correct, and process customer invoices
• Re-route cases back to service coordinators when additional investigation or information is required
• Investigate service records to identify and resolve discrepancies

Scope of WorkThis position requires working across multiple systems, primarily Salesforce and SAP, to validate service activity and billing data. Candidates will review service quotes, confirm actual work performed, and ensure all costs and charges are accurate prior to invoicing.Common discrepancies may include additional parts usage, extra labour hours, travel time adjustments, or changes to hourly rates. The core objective is to ensure alignment between quoted work and actual service delivery before cases are finalized.Ideal Candidate Profile
The client is open to two strong working styles with similar technical capability:1. High-Volume Administrative Profile

• Comfortable working in queue-based, repetitive environments
• Efficient at processing a high volume of cases accurately
• Strong focus on speed, structure, and consistency

2. Investigative / Analytical Profile

• Enjoys troubleshooting and resolving service-related issues
• Able to analyze incomplete information and determine next steps
• Comfortable engaging internal stakeholders to gather missing details

Required Skills & Experience

• Hands-on experience with Salesforce and SAP
• Background in service ticketing, invoicing support, order processing, or pricing validation
• Strong English communication and interpersonal skills
• High attention to detail and accuracy
• Ability to work across multiple systems and manage competing priorities
• Strong follow-up and collaboration skills
• Comfortable working within established processes and guidelines

Additional Assets

• Order-to-cash or service order processing experience
• Experience with ticketing or case management systems
• Exposure to pricing, product, or service validation workflows

Important Context

• Approximately 95% of the backlog requires investigative work rather than simple data entry
• A separate continuous improvement function already exists; this role is strictly execution-focused
• The priority is rapid resolution of cases and clearing backlog items efficiently

Training & Support

• Structured onboarding and training provided
• Short ramp-up period expected
• Dedicated support contacts available during onboarding and ongoing operations

This posting reflects an active vacancy. We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.