Customer Service Representative

Seeking a Customer Service Representative! In this role, you'll support customers, distributors, and contractors by providing product information, processing orders, and coordinating solutions related to heating and storage systems. Responsibilities Respond to customer inquiries by phone and email, delivering timely, accurate information. Process orders, quotes, and warranty requests in internal systems. Provide guidance on product features, specifications, and model options. Work closely with production, logistics, and technical teams to support smooth order fulfillment. Troubleshoot and resolve customer concerns with professionalism and product knowledge. Maintain customer records and support general administrative and sales activities. Schedule: Monday to Friday, 8:00 a.m. - 4:30 p.m. Compensation: $45,000 - $50,000 annually Employment Type: Permanent, Full-Time Qualifications Experience 2-3 years of direct experience in sales and/or customer service. Excellent listening skills and ability to understand and translate customer needs. Self motivated with high energy and an enthusiastic, positive approach. Proficiency with Microsoft Office and CRM/order entry systems. Strong attention to detail and accuracy in documentation and communication. Exceptional verbal communication skills with a strong, professional customer presence. How to Apply: Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/