NetDynamic Consulting Inc - 8 emplois
Mississauga, ON
Publié il y a 14 jours
Détails de l'emploi :
Télétravail
Temps plein
Étudiant
Operations & Support Intern (ATS360)
About the Role
NetDynamic is seeking a highly proactive and eager Operations & Support Intern to join the ATS360 Product Team . ATS360 is the first and only native Applicant Tracking System built directly within the NetSuite ecosystem.
This role is specifically designed for a recent graduate who prioritizes operational support and client success . You will be a key resource, ensuring our customers maximize the value of the platform. This position offers a unique opportunity to be mentored by experienced leaders while contributing to a critical product asset that is central to the company's digital transformation and growth strategy.
Key Responsibilities
- Client Functional Support: Act as a primary line of response for post go-live support inquiries for clients.
- System Maintenance: Assist in user setup and ensure the stability of the ATS360 platform within client environments.
- Onboarding Assistance: Support the onboarding and training of new users to ensure rapid time-to-value.
- Proactive Optimization: Collaborate with the Product Manager to identify automation opportunities that improve system efficiency and decision-making for clients.
- Issue Troubleshooting: Partner with technical consultants to investigate, document, and resolve functional discrepancies reported by customers.
- Documentation Excellence: Maintain and update product documentation that guides design/UX and assists in training internal teams.
Requirements
- Education: Recently graduated (within the past 18 months) with a degree in Information Systems, Business Administration, Computer Science, or a related field.
- Mindset: A "make-it-happen" attitude with a strong passion for learning and problem-solving in a fast-paced environment.
- Communication: Exceptional professional verbal and written communication skills; ability to translate technical concepts into non-technical language for clients is mandatory.
- Technical Aptitude: A strong interest in ERP systems (NetSuite) and business process automation.
- Proactivity: Demonstrated ability to take initiative, work independently, and deliver high-quality results under tight deadlines.
Compensation and Duration
- Type: This is a paid co-op/internship role .
- Duration: The initial term is four months , with a potential pathway to a full-time role based on performance and organizational needs.
- Work Model: Hybrid, twice a week
- Hours: 35-40 hours per week
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Foire aux questions
This is an Operations & Support Intern role with NetDynamic in Mississauga, ON, focused on supporting the ATS360 product within client environments.
You will act as a primary line of response for post go-live client inquiries, assist in user setup and system maintenance, support onboarding and training, collaborate to identify automation opportunities, troubleshoot issues, and maintain product documentation.
Recent graduates (within the past 18 months) with degrees in Information Systems, Business Administration, Computer Science, or a related field are eligible, along with strong communication, proactive problem-solving, and an interest in ERP systems and NetSuite.
Yes, this is a paid co-op/internship role. The initial term is four months, with a potential pathway to a full-time role based on performance and organizational needs.
The role is hybrid, with work twice a week on-site and 35–40 hours per week.
You will be mentored by experienced leaders and contribute to a critical product asset central to the company's digital transformation and growth strategy.
Strong verbal and written communication, the ability to translate technical concepts for clients, a proactive 'make-it-happen' mindset, and a strong interest in ERP systems and business process automation.
