Reservations Agent

Join Our Team as a Reservations Agent:

Are you passionate about hospitality and creating seamless guest experiences from the very first interaction? The Prince George Hotel is looking for an experienced Reservations Agent who thrives in a fast-paced environment and knows how to turn every inquiry into an opportunity.

In this role, you'll be at the heart of our guest journey, handling reservations with precision, promoting our hotel's offerings, and maximizing revenue through strategic selling.

What You'll Do:

• Respond to all reservation inquiries in a prompt, courteous, and professional manner

• Maximize revenue by identifying and securing sales opportunities

• Apply yield management strategies to optimize pricing and occupancy

• Monitor room inventory and manage availability across room types

• Maintain accurate reservation records and generate required reports

• Stay up to date on booking trends, demand patterns, and market conditions

• Support guest recognition initiatives by maintaining detailed guest history

• Collaborate with internal teams, booking partners, and management

• Promote hotel services, amenities, and special offers to guests

• Resolve guest concerns and build lasting relationships

What You Bring:

• Previous experience in hotel reservations (required)

• Strong sales and customer service mindset

• Excellent communication and interpersonal skills

• High level of accuracy and attention to detail

• Strong organizational and multitasking abilities

• Ability to work efficiently in a fast-paced environment

• Familiarity with reservation systems and yield management (an asset)

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

• Employee benefits after six months of employment
• Discounted underground parking
• Employee Referral Program
• Access to the hotel gym and pool outside of working hours
• Occasional perks and employee appreciation surprises
• A workplace culture rooted in hospitality, trust and continuous growth

Our Commitment to Inclusion:
The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.