Vice President, Operations

PURE Restoration is a full spectrum disaster restoration and reconstruction company providing comprehensive service to residential and commercial customers, property management companies and the insurance industry. POSITON SUMMARY: The Vice President, Operations is responsible for leading and optimizing all operational functions across the organization's property restoration divisions. This role ensures operational excellence, financial performance, safety compliance, and exceptional service delivery across emergency mitigation, reconstruction, and specialty restoration services. The VP, Operations will provide strategic leadership to branch managers and operational teams, ensuring consistent execution of company standards while supporting scalable growth, client satisfaction, and strong relationships with insurance partners and property management companies. POSITION DUTIES / RESPONSIBILITIES: Operational Leadership • Oversee daily operations across all branches and service lines including emergency mitigation, contents, environmental, and reconstruction. • Establish and maintain operational standards, policies, and procedures to ensure efficiency and consistency across locations. • Monitor key operational metrics including job cycle times, utilization, revenue per job, and margin performance. • Lead operational planning, workforce allocation, and resource deployment during surge events or catastrophic losses. Strategic Execution • Translate company strategic objectives into operational initiatives and measurable outcomes. • Support company expansion initiatives including new branch openings, acquisitions, or service line development. • Identify opportunities to improve operational processes, cost efficiency, and productivity. Financial Performance • Oversee operational budgets, cost control measures, and branch profitability. • Monitor job costing, margin management, and revenue targets. • Partner with Finance to ensure strong financial reporting, forecasting and accountability across operations. Team Leadership & Development • Provide leadership and mentorship to Branch Managers, Division Managers, and Operational Supervisors. • Build strong leadership capability within the operational team. • Support recruitment, training, and succession planning for operational leadership roles. Client & Insurance Partner Relations • Maintain strong relationships with insurance carriers, adjusters, property management companies and key referral partners. • Ensure service delivery meets or exceeds insurance program requirements and SLAs. • Address escalated client or partner concerns when required. Health, Safety & Compliance • Ensure all operations comply with industry regulations, safety programs, and environmental standards. • Promote a strong culture of workplace safety and regulatory compliance. Technology & Process Optimization • Champion the use of restoration technology platforms (Xactimate, PSA, Encircle and other documentation tools). • Improve operational workflows through technology adoption and data-driven decision making. POSITION QUALIFICATIONS: • 10+ years of progressive leadership experience in property restoration, construction, or related service industries. Experience in crisis and catastrophe response management considered an asset. • 5+ years in senior operational leadership managing multi-location teams. • Strong understanding of insurance restoration workflows, estimating platforms, and program work. • Strategic operational leader with demonstrated success in scaling operations, process improvement and driving operational performance and profitability. • Proven team leader with the ability to coach, mentor and engage employees to work cohesively and achieve organizational goals. • Strong people management experience, with a track record for hiring, developing and managing high-performing teams. • Solid financial and business acumen, including experience managing budgets and P&L. • Exceptional interpersonal and communications skills, with demonstrated success in client and stakeholder relationship management. • Bachelor's degree in Business, Construction Management, or related field preferred. • Industry certifications (IICRC, PMP, or similar) considered an asset. • Available to travel ~30% of the time between branch locations. • Ability to participate in catastrophe response and high-volume operational periods when required. COMPENSATION & BENEFITS: • Competitive base salary and bonus commensurate with experience and qualification. • Comprehensive benefit package including extended health, dental and vision. APPLICATION PROCESS: Interested candidates are instructed to please submit their resumes. The application closing date will be when a suitable candidate is found. Only those who closely match the requirements will be contacted. All submitted information will be kept confidential. This job summary provides an overview of the position and its qualifications but may not include all duties or future requirements. PURE Restoration is an equal opportunity employer and is committed to creating an inclusive and respectful workplace. We welcome applications from qualified individuals of all race, ethnicity, gender, age, sexual orientation, religion, disability or any other protected status. We are committed to providing an inclusive and supportive work environment where all employees can work, thrive and grow. For more information about PURE Restoration, please visit our company website: www.purerestoration.ca