Crew Member

Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Crew Members to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.

As a Crew Member, you will be responsible for preparing high-quality sandwiches, maintaining a clean and safe workspace, and delivering exceptional customer service. If you're passionate about food and committed to excellence, we want to hear from you.

Key Responsibilities:

• Food Preparation:
• Prepare and assemble sandwiches according to established recipes and guest preferences.
• Slice meats and vegetables as needed, ensuring freshness and consistency.
• Complete daily prep work, including meat and veggie preparation.

Customer Service:

• Provide friendly, efficient, and attentive service to all guests.
• Upsell menu items when appropriate to enhance the guest experience.
• Operate the Point of Sale (POS) system accurately for order entry and payment processing.

Sanitation & Cleanliness:

• Maintain cleanliness of food prep areas, dining room, washrooms, and equipment.
• Follow all food safety and sanitation guidelines, including proper storage and labeling.
• Handle dishwashing and regular cleaning duties (sweeping, mopping, etc.).

Teamwork & Time Management:

• Collaborate with crew members to ensure smooth operations during peak hours.
• Stay organized and manage tasks efficiently in a high-volume environment.

Qualifications:

• Prior experience in food service or customer service is mandatory.
• Strong communication and interpersonal skills.
• Basic math skills and familiarity with POS systems are an asset.
• Ability to multitask and work efficiently under pressure.
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
• Willingness to undergo training (3-hour shifts).
• Long-term commitment is required.

Schedule Information:

• Morning Shift: Starting at 9:00 AM-11:00 AM to 2:00-5:00 PM
• Closing Shifts: Starting at 3:00-5:00 PM, to 11:00 PM.
• Thursday, Friday and Weekend availability is mandatory
• Holiday availability is preferred

Additional Requirements:

• Applicants must reside in Kelowna.
• Please provide your recent availability on your resume or cover letter, applications without availability will not be reviewed.
• Only serious applicants who are genuinely interested in working in the restaurant industry should apply.

Firehouse Subs is an equal opportunity employer. We value hard work, integrity, and team spirit. If you're looking to be part of a supportive and energetic team, apply today!

Job Types: Full time, Permanent

Benefits:

• Discounted food
• Flexible schedule

Work Location: In person

Expected hours: 20 – 40 per week

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Food industry: 1 year (preferred)

Firehouse Subs® is a fast casual restaurant chain with a passion for Hearty and Flavorful Food, Heartfelt Service and Public Safety. Firehouse Subs is a brand built on decades of fire and police service, steaming hot subs piled higher with the highest quality meats and cheeses, and its commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation®. The founders are the real deal, the food is their creation, and the company is built upon a family of franchise operators who share their same passion for serving others. In 2014, Firehouse Subs debuted nationwide a new low-calorie menu, Under 500 Calories. Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic's 2015 Chain Restaurant Consumers' Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation's Restaurant News.