Receptionist/Appointment Coordinator

Receptionist/Appointment Coordinator

Location: 927 46 Ave SE, Calgary, AB T2G 2A5
Type: Full Time – Monday- Friday 8:00am to 5:00pm

Position Overview:

At ProFix Automotive Services, we're not your typical auto shop.

We're a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life.

From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises.

Now we're looking for the face of our shop - someone who can own the front desk, keep our schedule tight, and make every customer feel taken care of from the first call to final pickup.

Responsibilities:

• Be the warm, professional first point of contact (phone, text, email, in-person)
• Greet customers and create a welcoming, high-trust experience
• Clearly communicate services, timelines, and next steps
• Follow up with customers on appointments, updates, and completed work
• Book, confirm, and optimize daily appointments for services like: Oil changes, brake work, tires & alignments, inspections, diagnostics, and repairs
• Manage technician schedules to maximize efficiency and minimize downtime
• Handle rescheduling, urgent bookings, and workflow adjustments in real time
• Open and close repair orders (ROs)
• Coordinate with technicians on job status and timelines
• Ensure smooth vehicle drop-off and pick-up process
• Maintain accurate customer and vehicle records
• Help customers understand recommended services (no pressure, just clarity)
• Identify opportunities to fill the schedule and increase shop productivity
• Support estimates, approvals, and customer decision-making
• Keep the front desk clean, organized, and professional
• Manage inbound inquiries and prioritize effectively
• Support day-to-day shop operations as needed

Requirements:

• Strong phone presence – you enjoy talking to people
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced, startup environment
• Positive, solutions-first attitude
• Clear communicator who builds trust quickly
• Comfortable with scheduling software / basic computer systems
• Automotive knowledge is a bonus (we can train the right person)

Benefits of Working with Us:

• Competitive compensation based on your experience ($18-$20/hour)
• Performance-based bonuses tied to shop efficiency & booking targets
• Monday–Friday schedule (no weekends)
• Paid Vacation plus Flex Days (used for sick or personal time)
• Christmas Bonus Days
• Performance-based bonuses tied to shop efficiency & booking targets
• Monday–Friday schedule (no weekends)
• Opportunity to grow with the company & make a real impact

This is a Full-time position at ProFix Automotive Services in Calgary AB, this is not a remote role