Franchise Business Consultant

POSITION MANDATE

The Business Consultant (BC) is a key member of Metal Supermarkets' Operations Team, reporting to the Vice President, Franchise Support & Operations. In this role, the BC provides coaching and operational support to franchisees across North America, helping improve performance, maintain compliance, and maximize use of the Metal Supermarkets business system to drive profitable growth. The BC also contributes to the ongoing improvement of business systems and training programs. This position requires up to two weeks of travel per month, including on-site store visits and support for new store openings.

PERFORMANCE OUTCOMES

The BC drives franchisee performance by providing practical coaching, operational guidance, and performance insight that support profitability, growth, compliance, and alignment with Metal Supermarkets' Mission, Vision, and Core Values. The BC role also contributes to strengthening the operating platform through the development of tools, training, and systems that support consistent execution across the network.

DELIVERABLES

• Build productive franchisee–franchisor relationships.
• Drive sales, profitability, and operational strength in assigned stores.
• Use financial and operational analysis to identify improvement opportunities and drive results.
• Coach stores to meet or exceed Operational Excellence Review standards, best practices, and Core Values.
• Conduct store visits and Operational Excellence Reviews.
• Develop action plans and follow through on progress.
• Support franchisee training and development.
• Support execution of local marketing plans and initiatives.
• Support rollout of approved system-wide operational initiatives.
• Support new store openings as needed.
• Maintain regular, appropriate communication with franchisees.
• Share franchisee feedback and relevant updates with the appropriate teams.

METAL SUPERMARKETS HEAD OFFICE STAFF

• Coordinate with head office teams to deliver timely, effective franchisee support.
• Help ensure stores deliver World Class Customer Service and consistently apply the Metal Supermarkets business systems
• Promote safe store operations by identifying issues, reporting concerns, and reinforcing timely compliance with safety standards.
• Attend and contribute to the annual franchise conference, monthly calls, and other required meetings.

REQUIREMENTS & QUALIFICATIONS

• Three+ years of multi-unit management experience, including at least one year in a franchised environment.
• Eight+ years of operations experience.
• Proven success leading new store openings.
• Training experience is an asset.
• Post-secondary education or equivalent experience.
• Strong understanding of financial statements and accounting principles.
• Knowledge of health and safety standards.
• Experience executing local market sales growth strategies.
• Experience conducting franchise field audits.
• Strong working knowledge of Microsoft Office, ERP, and CRM systems.
• Strong interpersonal, relationship management, and coaching skills in a franchise environment
• Strong verbal and written communication skills.
• Excellent planning and organizational skills.
• Ability to analyze data and assess performance priorities.
• Strong strategic thinking and problem-solving skills.
• Valid passport and ability to travel throughout North America without restriction.
• Self-motivated, accountable, and effective working independently.

Annual Salary: $80,000-$90,000 Cdn, based on experience
Hybrid work environment

Company DescriptionAbout Metal Supermarkets Franchising Family of Companies
A Canadian company with over 40 years of operation, Metal Supermarkets, the world's largest supplier of small-quantity metals, has over 150 brick-and-mortar stores across the United States, Canada and the United Kingdom with additional franchise locations in development. Known for its speed and convenience, Metal Supermarkets sells a wide variety of metals and provides value added services including cutting, notching, bending and hole punching. For more information about how Metal Supermarkets is helping customers, visit the Metal Supermarkets website, Facebook, and LinkedIn.Company DescriptionAbout Metal Supermarkets Franchising Family of Companies A Canadian company with over 40 years of operation, Metal Supermarkets, the world's largest supplier of small-quantity metals, has over 150 brick-and-mortar stores across the United States, Canada and the United Kingdom with additional franchise locations in development. Known for its speed and convenience, Metal Supermarkets sells a wide variety of metals and provides value added services including cutting, notching, bending and hole punching. For more information about how Metal Supermarkets is helping customers, visit the Metal Supermarkets website, Facebook, and LinkedIn.