General Manager Radius Restaurants

Join a team that's passionate about unforgettable guest experiences, quality ingredients, and building community.

About Radius Restaurants

The team at Radius are passionate about celebrating local community through chef-driven, seasonal menus and genuine hospitality. Located in the heart of Hamiltons charming Hess Village and on vibrant Brant Street in Burlington, the Radius team are dedicated to delivering memorable dining experiences, using high-quality, locally sourced ingredients and seasonal products. Focusing on individuals and groups, the restaurant provides a vibrant dining experience, including takeout and delivery options, alongside private event hosting. Rooted in family and community, Radius strive to make a positive impact through initiatives like Lunchgiving and on-going support of local charities, hospitals, and youth organizations. If youre passionate about hospitality, community, and working with a team that cares deeply about what they dowed love to meet you.

Position Title: General Manager

Location: Burlington or Hamilton

Hours: 5 days per week, typically 4 mid-shifts (e.g., 118 or 129) and one close on a busy night (e.g., Friday/Saturday). A high level of flexibility is required.

Role Summary:

We're on the hunt for a bold, magnetic, and hands-on General Manager to lead the charge at Radiuswhere good vibes, great food, and unforgettable hospitality come together daily. If you're the kind of person who thrives on creating standout guest experiences, knows how to rally a team, can implement strategies for sales growth and can juggle spreadsheets like a boss while making it all look easy, keep reading.

You'll be the heartbeat of daily operations owning everything from staffing and service to event management, quality standards, and financial performance. You bring the energy, initiative, and get-it-done attitude that inspires teams and makes guests feel like VIPs every time.

Were especially excited to meet candidates with an entrepreneurial spirit someone who's not just managing the business but thinking like an owner. You'll be joining a team that is future-focused, always looking ahead for ways to innovate, grow the brand, and create lasting impact. There's opportunity to grow with us, contribute to the bigger picture, and one day, even have a seat at the ownership table.

RESPONSIBILITIES:

Operational Excellence:

• Oversee all daily operations, ensuring adherence to health and safety protocols and company standards.
• Maintain a strong and consistent presence on the restaurant floor during both lunch and dinner service, supporting staff and ensuring smooth operations.
• Identify and implement sales-driving strategies, including upselling techniques, local marketing initiatives, and team training to consistently boost revenue and guest spend.
• Lead and grow the restaurants private event program by managing inquiries, coordinating details, and ensuring seamless execution to maximize guest satisfaction and revenue.
• Manage and optimize labour scheduling, food and beverage costing, and inventory controls to maintain profitability.
• Oversee daily operations, including opening and closing procedures, inventory management, and overall service flow.
• Deliver exceptional customer service by resolving issues promptly and maintaining high guest satisfaction.
• Maintain strong relationships with regulars and guests, ensuring outstanding service and personalized experiences.
• Step in to support any area of the restaurant as needed whether front of house or back to ensure seamless service and teamwork.

Financial Management:

• Manage financial aspects of the restaurant, including budgeting, cost control, and tracking key performance indicators.
• Ensure accurate financial reporting and assist with budgeting, forecasting, and payroll oversight.

Team Leadership and Development:

• Lead all aspects of staff management including hiring, training, scheduling, performance reviews, and team development.
• Help to lead staff training and development in the areas of wine service, and overall service excellence
• Lead by example with professionalism, integrity, and a hands-on management style
• Delegate tasks effectively to team members, ensuring clarity, accountability, and efficiency.
• Lead, train, and develop front and back-of-house teams to deliver exceptional service and food quality
• Manage recruitment, development and succession planning of employees

QUALIFICATIONS & COMPETENCIES:

• 3+ years of progressive experience in the restaurant and/or hospitality industry
• 3+ leadership experience in a medium to large restaurant or hospitality environment, with the ability to motivate and manage a team effectively.
• Sales-minded with a strong understanding of how to drive revenue through upselling, promotions, event management and identifying opportunities to improve overall restaurant performance.
• Charismatic and approachable personality with a strong focus on customer service and delivering a memorable, high-quality dining experience.
• Excellent time management and organizational skills; ability to prioritize tasks in a fast-paced environment.
• Strong proficiency of financial management practices and budgetary processes with an understanding of restaurant operations, cost control, and profitability.
• Proven experience in planning, coordinating, and executing private events, with a focus on delivering exceptional guest experiences and meeting revenue targets.
• Clear and professional communication skills, both verbal and written.
• Proven ability to multi-task in a fast paced and demanding environment.
• Strong problem-solving skills with the ability to think on your feet, adapt quickly, and make sound decisions in a fast-paced restaurant environment.
• Ability to remain calm under pressure and resolve customer or staff issues diplomatically.
• Proven track record of building teams, working genuinely with others and fostering culture.
• Proficiency in Microsoft Excel for scheduling, budgeting, and reporting.
• Experience using POS and restaurant management systems such as OpenTable, 7Shifts, Navi, TripleSeat, TouchBistro, or similar platforms.
• Flexible schedule, including evenings, weekends, and holidays, as required by the needs of the business.

Compensation:

Starting salary from $65,000, plus opportunity for bonusing.

Perks + Benefits

• 15 days PTO
• Food discounts
• Limited Health and dental benefits
• Golf privileges

Radius values diversity in our workplace, as well as our community. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic. We welcome and encourage applications from everyone.