Orthodontic Dental Lab Assistant ManagerLocation: Calgary, ABSchedule: Full-time, Monday–Friday (day shift; flexibility during peak periods)
Overview:We're seeking an Orthodontic Dental Lab Assistant Manager to lead day-to-day workflow in an orthodontic laboratory setting while serving as a primary liaison to orthodontists and practice teams. This role blends case coordination and customer communication with hands-on technical expertise in fixed and removable orthodontic appliances and digital workflows (scans, CAD, and 3D printing).
Key Responsibilities:

• Coordinate daily case intake, scheduling, and routing; monitor WIP and remove bottlenecks to meet turnaround SLAs.
• Communicate with orthodontists and practice staff to clarify prescriptions, discuss appliance options, and confirm timelines.
• Oversee appliance fabrication quality across retainers (Hawley/Essix), expansion devices (e.g., Hyrax), functional appliances (e.g., Herbst), and indirect bonding trays.
• Support digital production (scan processing, model prep, appliance design, and 3D print/finishing); ensure accurate records and version control.
• Track remake/adjustment trends; implement corrective actions and standard work.
• Coach/mentor junior technicians on orthodontic standards, safety, and productivity best practices.
• Maintain documentation (case notes, photos, QC logs) in LIMS/ERP; prepare clear status updates for clinicians.
• Contribute to continuous improvement (workflow, materials, nesting/print strategies, and preventive maintenance).

Qualifications:

• 3–5+ years in an orthodontic or dental lab with demonstrated experience in orthodontic appliance fabrication and finishing.
• Working knowledge of CAD/CAM orthodontic tools (e.g., 3Shape Ortho/Appliance Designer, equivalent) and 3D printing workflows.
• Strong customer service and professional communication skills; confident with dental/orthodontic terminology.
• Proven ability to prioritize, delegate, and meet deadlines in a fast-paced production environment.
• Asset: experience training others; exposure to aligner trimming/finishing or indirect bonding tray workflows.

Compensation & Benefits:

• $60,000-$75000 base plus clear bonus structure using success metrics below.
• Performance incentives are tied to on-time delivery, quality, and client satisfaction.
• Health & dental benefits, paid vacation/holidays, retirement plan eligibility, and professional development.

Success Metrics:

• On-time case completion and remake reduction.
• Positive clinician feedback and repeat utilization.
• Accurate documentation and schedule adherence.
• Team productivity (throughput/unit yield) and training progress.