Transitional Case Manager – Addictions, Specialized Case Management
Direct Service - (OPSEU)
Full-Time, Contract (End Date: March 31, 2028)
London, Ontario (London Zone)
- Application Deadline: September 2, 2025 -

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems.

This position will provide a rapid response to individuals seen in hospital who can be appropriately redirected for addiction and mental health related concerns.

This is front-line, clinical position providing crisis intervention, brief transitional case management, and system navigation. This position provides support to community-based addiction and mental health services in a collaborative manner in order to reduce avoidable, unnecessary and repeat emergency department visits.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work - 70 hours biweekly; Monday-Friday 8:30am-4:30pm
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

• Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing
• Provide a quick response to urgent situations as they arise
• Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
• Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created
• Provide screening for addiction and mental health issues and assessment of appropriateness of service
• Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
• Provide and facilitate referrals to addiction resources as appropriate
• Provide referrals to all appropriate social and health related services based on client wishes
• Offer harm reduction strategies as well as abstinence strategies based on client's intentions and stated needs
• Provide discharge planning and support
• Deliver appropriate level of navigational support based on client capacity
• Share information about health and community/social services and link clients to same
• Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else's. Counselling may be on an individual or group basis
• Facilitate community treatment groups as needed and appropriate
• Engage in advocacy and system transformation as appropriate
• Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
• Manage and meet targets for a clinical caseload and maintain direct service requirements
• Manage indirect services and administrative duties
• Engage in community development, community awareness, education and outreach as designated and appropriate
• Maintain awareness of and adherence to agency policies and protocols
• Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
• Promote decisions/actions that are consistent with a culture that values client-centred care
• Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression
• Actively participate in the supervisory process with immediate supervisor and site supervisor
• Engage in and complete special projects as assigned by the supervisor
• Other duties as directed by supervisor

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:

• Post-secondary education in a related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Valid driver's Licence and access to a vehicle with adequate insurance to carry out job duties
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid & CPR, WHMIS Training
• Training in crisis intervention and crisis resolution, including ASIST training program
• Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
• Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services
• Experience in crisis intervention/management and crisis resolution
• Experience conducting complex assessments and treatment plans (including safety plans)
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – September 2, 2025

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]
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Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes

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