Job Title: Counter Service Associate

Location: Abbey's Bakehouse- Square One

Job Summary:

We are seeking an enthusiastic and customer-focused Counter Service Associate to join our team. In this role, you will be responsible for providing excellent service to customers, efficiently taking orders, handling payments, and ensuring a smooth operation at the counter. You will play a key role in creating a positive customer experience and maintaining a clean and organized environment.

Key Responsibilities:

Customer Service: Greet customers with a warm, friendly demeanor and assist them with their orders. Provide product knowledge, answer customer questions, and make recommendations based on preferences. Handle customer concerns or complaints in a polite and professional manner, escalating to management when necessary.

Order Processing: Accurately take orders in-person, over the phone, or via online systems, ensuring all details are correct. Process customer payments using the point-of-sale (POS) system and handle cash and credit card transactions efficiently. Prepare orders and package items for pickup or delivery, ensuring accuracy and quality.

Cleanliness & Organization: Keep the counter area clean, organized, and fully stocked with necessary supplies (napkins, utensils, condiments, etc.). Regularly sanitize surfaces and follow health and safety protocols to maintain a clean and safe working environment. Assist with restocking items as needed and ensure all equipment is in working order.

Team Collaboration: Work closely with other team members to ensure smooth service and timely order fulfillment. Assist in opening and closing procedures, including setting up and breaking down the service area. Help maintain positive team morale and contribute to a collaborative, supportive work environment.

Upselling & Product Promotion: Proactively suggest additional items or promotions to customers to increase sales and enhance the customer experience. Stay informed about new menu items, specials, or seasonal offerings to effectively communicate them to customers.

Efficiency & Multitasking: Manage multiple orders and customers at once, maintaining a calm and organized approach in a fast-paced environment. Ensure that all orders are processed quickly and accurately while maintaining high customer service standards.

Qualifications:

Previous experience in customer service, food service, or retail is preferred but not required.

Excellent communication and interpersonal skills with a friendly, positive attitude.

Ability to handle cash transactions and operate a POS system.

Strong multitasking and organizational skills.

Ability to work effectively both independently and as part of a team.

Must be able to work flexible hours, including evenings, weekends, and holidays.

Ability to stand for long periods of time and perform physical tasks such as stocking and lifting up to 25 lbs.

Physical Requirements:

Ability to stand, walk, and move around for extended periods.

Ability to lift up to 25 lbs (e.g., lifting supplies or stocking items).

Comfortable working in a fast-paced, high-energy environment.

Abbey's Bakehouse offers award-winning butter tarts and decadent baked goods.