Parts & Service Coordinator
Location: Surrey, BC (On-Site)
Type: Full-Time, Permanent
Salary:$50,000–$70,000/year (based on experience), with potential OTE up to $80,000/year including commissions

About the Role:
Join our team as a Parts & Service Coordinator in a fast-growing HVAC business. You'll become the go-to expert for parts, coordinating service, handling warranties, and troubleshooting with customers, contractors, and suppliers. If you're passionate about technical solutions and customer service, this role offers growth and impact in a supportive, dynamic environment.

What You'll Do:

• Manage incoming requests for quotations (RFQs) and provide accurate parts quotes.
• Source, order, ship, and track aftermarket parts while maintaining inventory.
• Lead technical troubleshooting, warranty claims, and RMAs.
• Collaborate with project estimators and service techs to deliver exceptional pre- and post-sale support.
• Identify upselling opportunities and promote non-exclusive parts products.
• Stay updated on product lines and industry trends to provide informed recommendations.
• Assist with equipment quotations, logistics, and internal sales meetings.

What You Bring:

• 2+ years of customer-facing or B2B experience (e.g., HVAC, plumbing, industrial equipment, or automotive parts).
• Technical knowledge of hydronic heating, steam systems, or venting equipment (asset).
• Proficiency with CRM and QuickBooks (or similar platforms).
• Logistics or inventory management experience (asset).
• Valid driver's license, personal vehicle, and ability to travel locally (~1 visit/week).
• Strong communication, organization, and problem-solving skills.
• Customer-centric, proactive, and collaborative mindset.
• Diploma or degree in Mechanical Engineering Technology or related field (preferred).

What We Offer:

• Comprehensive health, dental, and vision coverage.
• $500/year wellness fund for fitness activities or equipment.
• $250/year donation to a charity of your choice.
• Mileage reimbursement for work-related travel.
• Stable Monday–Friday schedule (no evenings/weekends).
• Paid time off, including sick days and holidays.
• Profit-sharing program and performance-based commissions.
• Ongoing training (in-house and North America-wide).
• Company phone and plan (~$1,200/year value).
• Supportive team and professional development opportunities.

Why Join Us?
As a Parts & Service Coordinator, you'll drive customer satisfaction and company success by mastering complex HVAC systems and delivering reliable solutions. Build your expertise in a growing industry with a team that values trust, initiative, and excellence.

How to Apply:
Submit your resume and a short video (max 3 minutes) introducing yourself, your relevant experience, and why you're excited about this role and the HVAC industry. Applications without both will not be reviewed.