Account Manager

Applications Due EOD: September 5, 2025

Target Start Date: October 20, 2025

Who You Are

You are relationship-driven and results-focused. You love working directly with clients, understanding their challenges, and translating that into strategies that deliver real growth. You get excited about KPIs, leads, and retention metrics because you know success is about more than just activity; it is about outcomes. You are equally comfortable brainstorming creative campaign ideas as you are digging into the numbers that prove results. Organized, proactive, and collaborative, you thrive in a fast-paced agency environment where every day brings new challenges and opportunities.

Who is POD Marketing?

POD Marketing is a digital agency that works across marketing, consulting, and HR services. While we started as a marketing agency, weve grown our offerings because we exist to help our clients solve their biggest challenges. Sometimes that means helping them run their business more effectively, other times its supporting them through culture or personnel issues, or helping them attract and retain the right patients. Whatever it is, we show up with expertise, curiosity, and a commitment to doing it right.

Our clients are at the centre of everything we do, but none of it happens without an exceptional team behind the scenes. Thats why were obsessed with creating an environment where our people can thrive, and why we invest heavily in the tools, support, and structure they need to do outstanding work, every time.

Culture at POD isnt about ping pong tables or beer fridges (though, we do have those too). Its about how you feel at work. Whether you're based at our head office in Calgary or working remotely from across Canada or the US, heres what our team says they love most about working with us: They feel accepted for who they are, supported by their peers and leaders, challenged in the right ways, and energized by the opportunity to grow and build meaningful careers. Our team values open communication, psychological safety, and the kind of flexibility that lets them thrive in and outside of work.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

To learn more about our culture, watch this video: https://youtu.be/1WZ8tAnATNs, visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.

Where You'll Work

While this role is part of the broader POD Marketing organization, your work will be focused within our SmileShop Dental Marketing andMarketing4ECPs divisions. These two divisions have their own dedicated leadership team, client base, and operational style, allowing you to work in a focused, nimble environment while still benefiting from the shared resources, culture, and support of the larger POD group.

Marketing4ECPs is the original division of POD Marketing and remains a market leader in eye care marketing. SmileShop Dental Marketing is a dedicated marketing agency built specifically for dental practices. Our team works with hundreds of optometrists and dentists across North America, helping them grow their practices through tailored digital marketing strategies.

Job Summary

As an Account Manager at POD Marketing, you will be the go-to partner for your clients, building strong relationships, delivering smart marketing strategies, and ensuring their businesses grow with us. Reporting to the General Sales Manager, you will manage a diverse portfolio of accounts, acting as both a trusted advisor and a strategist. You will design and execute marketing plans that generate leads, build brand visibility, and drive measurable results. Beyond client work, you will help strengthen our sales systems and processes, optimizing the tools our team relies on to perform at their best. This role is about impact: keeping clients happy, growing their businesses, and fueling PODs continued success.

Functions

• Client Portfolio Management
• Product Execution
• Department Process Development & Maintenance
• Department Training Development & Maintenance
• Product Development Support
  

Duties & Responsibilities

• Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
• Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
• Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
• Drive portfolio growth by identifying upsell opportunities.
• Resolve conflicts and challenges faced by clients in a prompt and effective manner.
• Oversee financial aspects of client accounts, including invoicing and budget management.
• Support the optimization of sales systems and processes, including management and refinement of CRM tools.
• Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
• Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
• Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
• Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements.

Required Experience & Skills

• Legally able to work in Canada and located in Calgary, AB
• Bachelors degree in Business Administration, Marketing, or related field
• Minimum of 2 years' experience in an Account Management or similar client-facing role
• Proven track record in achieving growth and retention goals
• Strong understanding of marketing strategies, including PPC, SEO, social media, and email marketing
• Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
• Exceptional communication and interpersonal skills
• Strong analytical skills with the ability to make data-driven decisions
• Prior experience in a marketing agency environment is an asset
• Expertise in contract negotiation and renewals
• Advanced understanding of sales enablement tools and reporting is an asset

What's in it for You?

At POD Marketing, we're not just another company we're a community of passionate, driven individuals who work hard, play hard, and support each other every step of the way. We believe that happy and motivated employees are the key to our success, which is why we go above and beyond to create an amazing work environment where you can thrive and excel. Here's what you can expect when you join our team:

A Healthy Work-Life Balance:

• 3 weeks of paid time off, plus 12 flex days, so you can recharge and take that well-deserved break.
• Passion Day: a last-minute hooky day to pursue your passions and do whatever makes you happy.
• MeMonday: a company-wide shut down day to prioritize mental health and well-being.
  
• 30-day remote work policy: whether its a week working from Mexico or a change of scenery closer to home, youve got the flexibility to make it work.
• 26 hours of paid volunteer time per year to give back to the community.
• A comprehensive benefits package including vision and dental coverage, health and personal spending accounts, and an employee assistance program.

Mentorship & Career Development:

• Formal mentorship program that pairs you with managers from team leads to executives, providing invaluable guidance and support.
• A strong focus on internal growth as we promote from within whenever we can.
• Extensive learning & development program, including DiSC training, leadership development with our two-tier program called LEAD, public speaker training, and comprehensive management training.

Clear Expectations & Ongoing Support:

• Weekly 1:1s with your manager to stay connected, aligned, and supported.
• Formal quarterly performance conversations so you always know where you stand; no guesswork, no surprises.
• A culture of continuous feedback, where growth is part of the day-to-day, not just a once-a-year thing.
• A peer-to-peer recognition system that makes it easy to celebrate wins and shout out great work across the team.
  

Other Perks:

• Discounts with local vendors, because we believe in supporting our community.
• Free gym at our office and complimentary annual spin membership at a local boutique to keep you fit and healthy.
• Awesome office space in downtown Calgary, providing a vibrant and inspiring work environment.
• Complimentary snacks and beverages to keep you fuelled throughout the day.

How to Apply

At POD, we believe that most job requirements and conceptual knowledge are easily trainable. But you cant teach drive, ambition, or passion. (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

After reading this job description, we want you to ask yourself:

Am I the exact right person for this role?

Do I align with PODs core values and culture?

If youve answered yes to both questions, we want to hear from you! Here are a few easy steps that will help us get to know you better.

1. Ensure your professional resume is up to date and highlights some of the key points we are looking for.
2. Create an engaging and personalized cover letter for us to read. If you dont include a cover letter, you will NOT be considered for this role. Video cover letters are given extra attention - but please keep them under 2 minutes!
3. Include a link to your portfolio, writing samples and/or social media accounts that you have managed (if applicable).
4. Apply through our website (https://www.podmarketinginc.com/careers/)

All successful candidates will be contacted via email to discuss next steps. We appreciate all applications and wish you all the best of luck.

At POD Marketing, we believe in creating an inclusive work environment, which is why were proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.