We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team on the Island in BC supporting our Victoria Oak Bay, Victoria Fort Street, and Sidney clinics! This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday. This is a multi-site role supporting 3 clinics within the region. The selected candidate will be assigned to the clinic closest to them as a "home" location and mileage will be paid to the other clinics. Based on the nature of the role, access to a car and a license is required.

We offer:

• Starting hourly compensation of $21-$25/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you'll do:

• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Travel within the defined region to support clinics based on volumes, vacation coverage, and clinic events

What we're looking for:

• 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver's license - some local travel (mileage compensated) will be required
• Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Greater Victoria's number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.