We are seeking a dedicated and professional Call Center Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, handling inbound and outbound calls, resolving issues, and ensuring a positive customer experience. The ideal candidate is empathetic, detail-oriented, and committed to delivering excellent service in a fast-paced call center environment.

• Answer inbound calls and respond to customer inquiries regarding products, services, billing, or technical support.

• Make outbound calls for follow-ups, customer feedback, or service updates when required.

• Provide accurate and timely information while maintaining professionalism and empathy.

• Resolve customer concerns by identifying problems, offering solutions, and escalating complex issues when necessary.

• Accurately log customer interactions and update records in CRM systems.

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction scores.

• Adhere to call center scripts, compliance regulations, and data protection policies.

• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

• Previous experience as a Customer Service Representative, Call Center Agent, or in a similar customer-facing role preferred.

• Excellent communication skills with a clear and professional phone manner.

• Strong active listening and problem-solving skills.

• Ability to remain calm under pressure and handle challenging customers with empathy.

• Proficiency in basic computer applications and CRM systems.

• Strong organizational skills with the ability to multitask.

• Flexibility to work shifts, including evenings, weekends, or holidays, if required.

• High school diploma or equivalent (Bachelors degree is a plus).

• 12 years of customer service or call center experience preferred.

• Competitive salary with performance-based incentives.

• Paid training and ongoing professional development.

• Health, wellness, and employee benefits (if applicable).

• Opportunities for career advancement in a supportive environment.