About the Role:
We are seeking a skilled Technical Support Engineer to provide advanced technical support and solutions to clients and internal teams. The ideal candidate will have strong problem-solving skills, expertise in troubleshooting software and hardware issues, and the ability to communicate technical concepts effectively.

Key Responsibilities:

• Provide technical support and troubleshooting for software, hardware, network, and system-related issues.

• Diagnose and resolve complex technical problems for clients and internal users.

• Collaborate with engineering, development, and IT teams to escalate and resolve issues efficiently.

• Install, configure, and maintain software applications, systems, and hardware components.

• Create and maintain documentation, technical guides, and support procedures.

• Monitor and analyze system performance to proactively identify and resolve potential issues.

• Assist with testing, deployment, and upgrades of software and hardware systems.

• Stay updated with emerging technologies, industry trends, and best practices in technical support.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience in technical support, system administration, or a similar role.

• Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals.

• Experience troubleshooting software applications, hardware, and peripheral devices.

• Familiarity with ticketing systems, remote support tools, and diagnostic utilities.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with cloud platforms, virtualization, and cybersecurity best practices.

• Knowledge of scripting or automation for IT tasks.

• Familiarity with Agile/Scrum methodologies and technical project management.

Benefits:

• Competitive salary and performance-based incentives.

• Professional growth and skill development opportunities.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Collaborative and innovative work environment.