Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xmkym (Musqueam), Swxw7mesh (Squamish), and slilwta (Tsleil-Waututh) Nations. The College regulates over 12,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Healths initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

Position Summary

The Administrative Associate, Licensure provides administrative and clerical support to ensure the smooth operations of the Colleges licensing processes. The Administrative Associate supports a wide variety of administrative functions and licensure-related tasks, serving applicants on licensing matters that extends from their entry-to-practice to leaving their practice. The work tasks can involve reviewing, processing, and tracking licensure applications, providing administrative support for Committee and panel meetings, and for examination administration. This role also supports other functions within the College and is a back up for general administrative duties.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

The Licensure Function is organized into two teams the Entry-to-Practice Team and the Registration (Licensing) Team. Staff in this position is assigned to one of the teams according to the organizational needs but can be assigned to work on projects and tasks with the other team as both teams belong to the same ONE Licensure Team.

The Colleges office is located in downtown Vancouver. While staff currently work in a hybrid schedule with scheduled in-office days, staff can expect to require to attend to office based on the organizations needs including being required to work fully in office.

Supervisory and Reporting Responsibilities / Relationships

Reports to:

• Manager, Licensure

Direct Supervision:

• N/A

Duties and Responsibilities

• Provides timely, accurate and courteous responses regarding licensure processes and policies to applicants, registrants, the public and other regulators through mail, fax, phone and email, while having the ability to forward more specific types of inquiries to coordinators / managers as appropriate.
• Assists registrants with licensure processes with a knowledge of the requirements and acceptable supporting documents for various types of licensure applications.
• Supports the processing of applications for licensure; ensuring all documentation and fees have been received.
• Supports entry to practice related tasks such as exam administration and application processing.
• Coordinates and manages applicant and registrant criminal record checks as required by legislation.
• Provides support for the Registration (Licence and/or Permit) Committee and panels including facilitating meeting logistics, preparing and disseminating documents.
• Updates and maintains registrant information in the Colleges record management systems (both physical and digital databases).
• Assists with the registration and annual renewal of Health Professions Corporation Permits, ensuring compliance with the Health Professions Act and/or Health Professions and Occupations Act
• Attends to in-office administrative duties which include meeting walk-in visitors, processing incoming and outgoing mail.
• Assists in sending out correspondences to applicants, registrants, or other external stakeholders for the licensure team.
• Provides database reporting regarding licensure for the licensure team and College leadership as requested.
• Other duties as assigned by the Manager.

Qualifications and Skills

• Two years experience in administration work; experience in health regulation or a similar field is an asset.
• Strong customer service skills and excellent oral and written communication.
• Experience working with registrant / licensee management application system (Specific knowledge of the Alinity Registrant Management Application System is a plus.)
• Tech savvy with excellent working knowledge of computers and software applications, including cloud computing systems, Microsoft Office suite, and meeting scheduling software.
• Maintain confidentiality and discretion of information received while performing work functions.
• Demonstrated high degree of integrity
• Fast learning in a work culture that strives innovation, integrity, collaboration and results.
• Demonstrated ability to work productively within a team but also independently.
• Collaborative spirit with a passion for fostering regulatory excellence.
• Exceptional organizational and time management skills, strong attention to detail, and ability to multi-task
• Strong abilities and enthusiasm for learning new technologies as they emerge
• Applies a growth mindset to new challenges and tasks

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers by September 5, 2025 .This position will remain open until filled. References, education and credential verifications, and a criminal record check may be required for final candidates.

Preference will be given to candidates residing in the Lower Mainland, British Columbia. Please note that this position is open only to individuals who are legally authorized to work in Canada. Relocation assistance is not available for this role.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.