Cyber Security Manager

At SysGen Solutions Group, were not just your average managed services provider. Were a fast-growing, innovation-fueled IT consulting firm with a powerful difference: our Dedicated IT Support Model. This isnt your average submit a ticket approach. We bring real people to the table who know your business, anticipate your needs, and make technology work for you. Guided by our 8 Guiding Principles, including own it, do the right thing, and find a better way, we deliver on our promises and create lasting impact.

Take your IT security career to the next level and be SysGens Cyber Security Manager! Reporting to the Vice President of Service Delivery, the successful candidate will be responsible for leading our Managed Security team to drive cyber security initiatives, innovation, and deliver a top tier client experience for our clients. Apply today and join SysGen as our Cyber Security Manager to ensure our client cyber security concerns ran-some-where and never come back!

Life at SysGen Solutions - Perks & Benefits Whats in it for you?

• Grow Your Career: Paid training and development to help you level up.
• Earn More: Competitive salary plus performance-based incentives.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.
• Live Well: Work-life balance, comprehensive benefits, and a culture of health & wellness.
• Get Rewarded: Everyone is eligible to win Presidents Club and join the trip (last time was to Mexico!).
• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:
  • Top Managed Services provider by Channel Futures (2023, 2024, 2025)
  • Cloud Tangos Top Managed Service Providers Canada (2024, 2025)
  • Canadas Top 100 Small & Medium Employers (2021, 2022)
  • Albertas Top 75 Employers (2022)
  • Canadas Top Growing Companies by The Globe and Mail (2022)

Key Responsibilities:

• Provide proactive direct management and leadership to the Managed Security Services team and oversight of the deployment of Managed Security Services (ESS).
• Focus on client retention and client satisfaction.
• Increase SysGen effectiveness by orienting, training, coaching, and counseling staff. Communicating values, strategies, and objectives; planning, monitoring, and appraising job results; developing a climate for offering information and opinions.
• Ensure SysGen service-related policies and procedures are documented, communicated, and adhered to through regular service validation assessments.
• Establish methods to improve efficient delivery of Managed Security Services (ESS) and other programs as they develop.
• Monitor service and financial targets of existing clients to support the retention and growth of the organization in both technical services activity and project work.
• Work with VP Service Delivery to identify cybersecurity growth opportunities, and assist in the development of new, relevant solutions.
• Help grow client base, and underlying gross profit.
• Develop strategic plans and projects. Coordinate the delivery of these plans and projects within the Monthly, Quarterly, or Semi-Annual Business Review for each Managed Security Services clients alongside the regions Business Development Manager(s) and Client Experience Specialist(s).
• Deliver feedback to service teams.
• Identify unique training or knowledge needs to support and service clients.
• Will be responsible for oversight of all escalations in the region and available to assume the role of Escalation Manager where needed.
• Build the SysGen corporate image by collaborating with customers and employees, enforcing ethical business practices.
• Exhibit leadership behaviors that value our people, help employees reach their full potential and enable them to create a high-performance work environment.
• Maintain open and honest communication.
• Respond as a manager to cyber security threats, vulnerabilities, events and incidents.
• Responsible for investigating incidents, analyzing attack methods, researching new defense techniques and tools, developing security policy, and documenting procedures for Managed Security Practice.
• Advise and consultant with a variety of stakeholders including but not limited to; CEOs, CIOs, CTOs, CISOs and other C-Suites on Cyber Security Policy, Process, Governance, Risk and Compliance (GRC).
• Act as a member of the Escalations Management (Incident Response / CSIRT) teams.
• Vendor Management internally and externally.
• Liaise with Pre-sales team on Project Presales: Cyber Security and IT Infrastructure (Security Team, ISG)
• Work with Marketing on Public Relations opportunities i.e., Security Interviews, LinkedIn posts and drafting internal/external Security Bulletins.
• Implementation of ESS projects, validation and assignment of tasks.
• Act as a Cyber Security Subject Matter Expert (SME - consultant) both internally and for our clients.
• Follow documented best practice Change Management Processes.
• Administration tasks associated with SysGen internal operations.

Knowledge and Skill requirements:

• Experience leading diverse high-performance teams 5+ years
• Track record of strong professional development (personal excellence)
• Bachelors degree or equivalent experience
• Strong communications and presentation skills
• Exceptional customer service acumen
• Proficient Microsoft Excel / Power BI / Access skills (an asset)
• ITIL certified (an asset)
• Budgeting, Forecasting and Managing Financial Performance
• Completion of a security certification (CISSP, GCIA,GCIH,CIH,CISA,CISM) is preferred.
• In depth knowledge of networking concepts and protocols including network security.
• Solid understanding of monitoring and intrusion detection Hardware/Software
• Minimum 5 years in information security related field work
• Strong organizational skills with the ability to multitask and work in a fast-paced environment and manage multiple deadlines and clients.
• Strong influence, communication and leadership skills.
• Demonstrated verbal/written communication and presentation skills.

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.