About Us:

At Beanfield, we're not just building networks; we're building communities. Proudly Canadian and locally operated, we've spent over 35 years growing a fibre-optic network that connects people and possibilities across Toronto, Montreal, and Vancouver. From our beginnings in Liberty Village, we've always challenged the status quo, believing that everyone deserves fast, reliable internet, regardless of geography or legacy limitations. We are Challengers, driven by relentless curiosity and a bold spirit to do things differently.

With a fully in-house operation, from construction to support, we take pride in working together to create meaningful connections. We are United, collaborating across departments and cities to deliver the best service possible to the communities we serve.

Most importantly, We Care about our customers, our colleagues, and the neighbourhoods we call home. Whether through thoughtful service, community engagement, or simply supporting one another, our values guide everything we do.

Join us in shaping the future of connectivity, together.

Position Summary:
Beanfield is looking for a Residential Order Coordinator! Reporting to the Residential Coordinator Manager, the Residential Order Coordinator will work closely and simultaneously with various teams across the company to ensure that all residential orders are received, reviewed, and managed through our internal ticketing system from start to finish.

** Must have the flexibility to work varying shifts and weekends.** Please note this position will be based out of our Etobicoke office.

Responsibilities:

• Coordinate and manage all residential orders concurrently on a daily basis.
• Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely manner.
• Interact with multiple internal departments to push forward the order or escalate when required in order to ensure the timelines are met.
• Adherence to processes, policies and objectives related to residential services with an understanding of other Beanfield products.
• Assist in the creation of the customer records and maintain client information using internal systems.
• Manage customer move request in an efficient and timely manner to ensure move dates are met.
• All other duties as assigned.

Skills & Qualifications:

• High school diploma.
• 2-3 years of related experience in office administration or customer service roles.
• Experience with JIRA and SAP an asset.
• Knowledge of VOIP, Internet and IPTV is considered an asset.
• Strong analytical skills and problem solving capabilities.
• Excellent organizational and time management skills to multi-task/prioritize work in a timely manner.
• Strong attention to detail.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Team player with superior interpersonal skills and professional demeanour.
• Works with a high level of tact, integrity and respect.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.

What's in it for you?

• Competitive base salary plus annual bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at [email protected].

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.