Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That's the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role: As a Connection Line Navigator, you will support parents and caregivers across Alberta by answering calls at the Call Centre and connecting them with the appropriate services & resources. This role is ideal for someone who is passionate about community support, resource navigation, and making meaningful impact in the lives of others.

Responsibilities:

• Conduct screenings, intakes, and assessments to identify family needs
• Provide empathetic, strengths-based support and referrals
• Manage incoming calls and maintain accurate data records
• Coordinate with external service providers and community partners
• Plan and support workshops and services aligned with funder mandates
• Maintain up-to-date knowledge of community resources and social services
• Ensure compliance with YMCA policies, child protection standards, and health and safety protocols

Qualifications:

• Degree in Human Services or a related field (or equivalent experience)
• Minimum 2 years of experience supporting families with complex needs
• Strong communication, assessment, and case management skills
• Knowledge of the Social Determinants of Health and trauma-informed practices
• Proficiency in Microsoft Office and data entry systems
• Ability to work independently and as part of a remote team
• Valid driver's license and access to a vehicle (as required for occasional travel)
• Required certifications: Standard First Aid/CPR-C, Police Intervention Check (Vulnerable Sector), WHMIS
• Assets: Non-Violent Crisis Intervention, Suicide Intervention Training

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.