Our well-established client in the service industry is looking for a confident, organized leader to oversee branch administrative operations. In this role, youll lead a team of administrators, refine processes for greater efficiency, ensure accuracy in critical tasks, and serve as the primary connection point between multiple departments.

What Youll Do

• Lead and develop the branch admin team from hiring and onboarding to coaching and performance reviews.
• Create consistent, efficient workflows and ensure all processes meet company policies and quality standards.
• Manage all aspects of invoicing, monitor billing accuracy, and work with Collections to quickly resolve discrepancies.
• Partner with Finance, Sales, HR, Operations, and Service teams to keep day-to-day operations running smoothly.
• Act as a point of connection between cross-functional teams and District Managers to align on goals.
• Oversee HR admin processes, including staff changes, promotions, departures, and related updates.
• Review labour reports, track overtime, and recommend ways to improve scheduling and workforce efficiency.
• Supervise contract administration, work order management, and accurate data entry in Salesforce, Oracle, and other systems.
• Keep organized records for compliance and audits, ensuring all safety and regulatory requirements are met.
• Handle escalated customer inquiries related to billing or administrative matters.
• Monitor branch performance metrics, provide regular updates, and recommend improvements.
• Hold regular team check-ins to review priorities, address challenges, and encourage skill-building across roles.
• Represent the admin function in branch and regional meetings.

What You Bring

• Bachelors degree in Business, HR, Communications, or related field.
• 5+ years of experience in administration and people leadership, ideally in a technical or service-based setting.
• Proven ability to manage a team, inspire high performance, and build a culture of collaboration and improvement.
• Proficiency in Microsoft Office and strong analytical skills to identify trends and improve processes.
• Excellent communication skills with the ability to work across departments.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience in the elevator, construction, or mechanical services industry is a plus.
• Familiarity with Salesforce and Oracle preferred.
• Valid drivers license and willingness to travel within the GTA as needed.