Job Title: Assistant Resident Manager
Primary Location: Surrey, BC
Job status: Full Time - Permanent

Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

We are currently seeking a skilled Assistant Resident Manager to join the residential building team in Surrey, BC. This role will seek to support a well-established property in our portfolio, from tenant relations to maintenance coordination and everything in between. If you put people first, take pride in creating a great rental experience, and don't shy away from doing what needs to be done to support tenants, we'd love to see your application.

Key Responsibilities:

• Resident Support: Be the go-to person for residents by responding quickly and helpfully to their questions and concerns. Help create a positive and welcoming community atmosphere.

• Leasing Support: Assist with leasing activities like responding to inquiries, showing suites, and preparing leasing documents. Make sure advertising is accurate and up to date.

• Day-to-Day Operations: Help coordinate move-ins and move-outs, ensure rent is collected and processed on time, and follow all company policies and Residential Tenancy Act requirements.

• Maintenance Coordination: Report maintenance issues promptly, follow up to ensure timely repairs, and help keep common areas clean and well maintained.

• Conflict Support: Handle resident concerns calmly and professionally, help resolve minor issues, and escalate more serious matters to management.

• Team Collaboration: Work closely with the Resident Manager and property team to support smooth building operations and property upkeep.

Required Skill Sets:

• Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences. Adhering to a 30-minute response time policy for inquiries from residents, prospective residents, and management.

• Collaborative Problem Solving: Able to assist in analyzing situations and contributing to solution development by providing practical input and following through on action plans that improve resident relations and property performance.

• Time Management and Organizational Skills: Exceptional ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

• Diplomatic Conflict Resolution: Strong interpersonal skills focusing on tact and diplomacy, adept at managing resident disputes and maintaining a harmonious living environment.