Scope of the Position

The Retail Operations Manager provides operational leadership and stewardship to the Retail Division, which currently comprises Squamish Valley Gas Bar, North Vancouver Smoke Shop (at Mosquito Creek Marina), and North Vancouver Gas Bar. The position is responsible for the overall profitability and efficient operation of the retail division. Responsible for ensuring that all health and safety policies are being adhered to by Retail Division Team Members. The Retail Operations Manager ensures the Retail Division's operation is aligned with Nch'ḵay̓ Strategic Plan 2022-2026.

A. Duties, Responsibilities, Authority, and Accountabilities

Financial Leadership

• Responsible for the overall financial health, profitability, and stability of the Retail Division,
• Ensure that the operations adhere to Nch'ḵaỷ financial policies, processes, procedures, and internal controls,
• Assist with the annual budget and forecasts and support the strategic plan development and implementation,
• Assist with Nch'ḵaỷ strategic plan development and implementation,
• Assist with the annual budget and forecasts,
• Align pricing strategies with Marketing, Brand and Finance teams,
• Support with the financial audit,
• Produce, analyze, and maintain accurate financial records and reports,
• Collaborate with the Finance department to develop, implement, and monitor financial internal control systems: proper authorization, separation of duties, independent review, and reconciliation.

Operational Leadership

• Responsible for the overall operation of the Retail Division, including planning, organizing, leading, and controlling.
• Ensure that the operational performance supports Nch'ḵay's goals and objectives,
• Ensure that operational maintenance is planned, budgeted and performed,
• Stay abreast of competitor prices and promotions, community buying habits, and customer trends.
• Supervise and collaborate with Team Leaders and Store Managers to provide excellent customer service,
• Collaborate with the Senior Leadership Team and the Finance Department to design and oversee an internal control system, including inventory,
• Ensure retail stores are well-maintained, look professional, nice, and clean.
• Ensure all regulatory requirements are met for retail operations,
• Ensure superior customer service is maintained and deal with difficult customers when Team Members require assistance,
• Provide the necessary tools and equipment to their team and make requests as needed.
• Develop and collaborate in the creation of manuals, handbooks, reference material and documents.

People Leadership

• Direct and coach the Retail Operations Managers and front-line Team members to ensure plans and tasks are carried out effectively and efficiently,
• Ensures that Team Members are being developed and trained as required,
• Resolve Team Member issues and involves the HR team,
• Responsible for managing and prioritizing Team Members' workflow,
• Leads and motivates the team to successfully completion of all assigned projects and tasks,
• Facilitates Team Members' participation in goal setting and planning process,
• Initiate and participate in team-building activities,
• Supports the implementation of HR-related policies, processes, programs, and initiatives,
• Handles all Team Members' issues with honesty, fairness, and equity,
• Follow Nch'ḵaỷ Employee Handbook when managing Team Members and consult with HR as required.

Environment, Health, and Safety Leadership

• Ensure that the operations are performed in a safe manner by following the Nch'ḵaỷ EHS Management system,
• Understanding, implementing, and enforcing applicable WorkSafeBC Acts and Regulations, Safe Work Procedures, Safe Work Practices, and Safety Rules,
• Ensure that Team Members are equipped with the information, knowledge, training, and supervision to work safely.
• Follow Nch'ḵaỷ EHS Management System and consult with the EHS Manager as required.

B. Other

• Perform other duties as required.
• Adheres to and promotes Nch'ḵaỷ's six Guiding Principles (Leadership, Trust, Respect, Wisdom, Competence, and Passion).

C. Reporting Responsibilities and Authorities from the Supervisor

• Reports to Director, Mergers & Acquisitions
• Direct Reports:

1. Squamish Valley Gas Bar Manager,
2. North Vancouver Retail Team Lead,
3. Retail Accounting Officer.

D. Knowledge, Skills, and Experience

Knowledge

• Bachelor's degree in business administration or a related field,
• Budgets, forecasts, costo control, financial statements, and accounting principles,
• Knowledge of regulatory requirements related to general retail operations,
• Knowledge of inventory management, cash handling procedures, and compliance with regulatory requirements.
• Retail Management or Merchandising Certification is an asset.

Skills

• Exceptional leadership and management skills,
• Ability to identify and resolve operational issues, make informed decisions, and implement solutions in a timely manner,
• Strong finance and business acumen,
• Good organizational and time-management skills,
• Strong team player with solid communication skills,
• High levels of integrity and ability to handle confidential information,
• Ability to set and manage priorities to meet deadlines,
• Ability to work independently within established guidelines and procedures and as a member of a team,
• Willingness to be flexible and adaptable to changing priorities,
• Strong multi-tasking and organization skills,
• Ability to set and manage priorities to meet deadlines,
• Strong people skills and the ability to interact with colleagues and senior management to maintain quality,
• Proficient in MS Office software (Excel, Word and Outlook).

Experience

• Minimum 5 to 7 years of working experience in retail operations management, including inventory, staffing, cash management, sales, and customer service,
• Prefer experience in managing gas station fuel sales, pricin,g and convenience store merch,
• 3 to 5 years of working experience managing different retail locations or stores,
• Demonstrated experience in sales and customer service, and implementing
• Experience working with First Nations is an asset.

Special Requirements

• Sign Nch'ḵaỷ Confidentiality Agreement,
• Willing to work additional hours as required.

Working Conditions

• Office work (prolonged sitting, lifting).
• Exposure to the elements.
• Require the use of appropriate gloves, hearing protection, safety shoes,a hard hat and/or other

Expected Salary Range

$80,000 to $90,000 / Yearly

Our typical hiring range will be +/- 5% of the midpoint shown above.
Factors influencing this decision include qualifications and market conditions for the role.

ABOUT NCH'ḴAY̓

Nch'ḵay̓ Development Corporation (Nch'ḵay̓) was established in 2018 as the economic development arm of the Squamish Nation –—Sḵwx̱wú7mesh Úxwumixw—to allow for the separation of business and politics. Nch'ḵay̓'s mandate is to develop, manage, and own the active businesses of the Nation, and our mission is to pursue successful business opportunities that contribute to the long-term wealth and prosperity of the Sḵwx̱wú7mesh Úxwumixw and Stélmexw (People). 

What we offer

Our workplace is committed to the highest levels of safety and inclusivity. You will be working with a supportive and passionate team, and have opportunities for continuous learning, development, and growth within your job and career. In alignment with our values, we offer our Team Members generous benefits to help them achieve their goals, including

• Opportunities for career growth and development,
• Friendly, supportive, and dynamic work environment,
• Flexible hybrid work schedule,
• Extended dental and health care benefits,
• Employee and Family Assistance Program,
• Pension Plan and Supplementary Savings Plan,
• Life Insurance,
• Paid leave (sick leave, vacation, seven Squamish Family Days)
• 14 statutory holidays.