Senior Sales Operations Manager/ Director of Sales Operations

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world's population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 35 million people reached in 2021 alone, we are well on our way to meeting our goal of reaching 50 million people annually by 2023.

About the role

You will be our global Senior Sales Operations Manager/ Director of Sales Operations. You will design & manage Viamo's sales approach across Viamo's sales functions, owning the Marketing and Communications approach, ensuring that sales representatives have the training, tools, and data insights to achieve their sales objectives. You are data and detail-oriented, strong in process design and knowledge management, with the ability to influence a wide range of stakeholders outside of your direct supervision. You are a self-starter, an excellent communicator, and are extremely organized and reliable.
Key Responsibilities

• Ownership of Viamo's sales approach for direct bookings (i.e., Country Sales and Strategic Partnerships teams), with the responsibility to design, operationalize, and continually improve a sales plan that will drive forward Viamo's sales function:
  • Improve the Attitude around sales
    • Foster a culture of positive sales attitudes, accountability and performance.
    • Support the design of incentive systems (monetary and non-monetary) to motivate and reward sales performance
  • Increase Competence of the sales team
    • Design, coordinate and continually improve the onboarding content and process for new sales staff, supported by Sales Management and other relevant staff.
    • Design, coordinate and continually improve a continual learning approach for sales reps, including sales support materials, sales trainings, product trainings, and other related initiatives.
  • Ensure consistent Execution of sales process.
    • Ownership of VIamo's sales tools (i.e., HubSpot CRM, .)
    • Lead on developing, evaluating and reporting of quarterly and annual sales metrics, operational insights, and OKRs. Responsible for the execution of SalesOps OKRs
    • Support CPO to execute and continually improve the sales management & coaching approach
• Own Viamo's marketing and communications strategy (i.e. MarComs team) in support of sales activities and lead generation, including supervision of the MarComs Associate and supervision of Sales Development Representatives.
• Provide backstopping support to the sales management when capacity is limited (i.e., sales management support to sales reps when a Regional Director is absent).
• Coordinate with all teams (Delivery, Platform, Product, etc.) to optimize collaboration with the aforementioned sales teams and ensure coordination on cross-departmental initiatives, as required..
• Coordinate strategic initiatives, at the direction of the Chief Partnerships Officer, in support of Viamo's sales objectives.
• Lead and coordinate the National Research Council-Industrial Research Assistance Program project on Commercialisation
• Other tasks as determined by the Chief Partnerships Officer.

Key Performance Indicators

Primary Indicators:

• Achievement of the aggregate sales targets (inclusive of new teams on timeline to be determined)
• 80% of reps achieving over 80% of targets

Leading Indicators:

• Sales Inputs (both sales reps and sales managers)
• Sales Pipeline Value
• Sales Pipeline Conversion

Reporting Structure

• Reports directly to the Chief Partnerships Officer
• Line manages: Sales Development Representatives, Marketing Associate and TBD

Profile
Required:

• 5+ years of progressive experience in sales operations, sales enablement, or revenue operations, preferably in a global or multi-country context.
• Demonstrated experience managing CRM systems (e.g., HubSpot or similar)
• Proven success in designing and implementing sales strategies, training programs, and performance management systems.
• Experience in data analysis and reporting on sales performance and KPIs

• Previous experience in international development, tech-for-development, or social enterprise sectors.
• Familiarity with MarComs (marketing and communications) strategies and operations.
• Experience supporting strategic initiatives or partnerships at a global level.
• Prior involvement in commercialisation projects (e.g., Canadian NRC-IRAP or similar)

Location

• This position is partially funded through the National Research Council's Industrial Research Assistance Program (NRC-IRAP). Therefore, the ideal candidate must be legally based in Canada and subject to Canadian taxation.
• Candidates currently residing outside of Canada may also apply, provided they are eligible to be employed as a T4 employee without requiring visa sponsorship

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter