Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Are you passionate about water safety and making a difference in your community? Do you have experience teaching swim lessons and enjoy guiding families through meaningful decisions? If so, British Swim School Halton wants you on our team as a Call Center Sales & Service Representative!
Were looking for friendly, confident, and swim-savvy professionals to support our mission by combining customer service with strong program knowledge. Youll play a key role in helping families choose the right swim programs and ensuring every child gets the opportunity to become water-safe.
What Youll Be Doing:

• Manage incoming and outgoing calls, emails, and online chats
  
• Assist families with program selection and enrollment
  
• Provide helpful, accurate, and friendly support
  
• Maintain and update customer records in our system
  
• Process registrations, forms, and follow-ups on leads
  
• Identify and escalate priority issues as needed
  
• Promote current offers and track daily call activity
  
• Deliver a consistently positive customer experience
  

Mandatory Requirement:
Applicants must have prior experience teaching swim lessons and be comfortable discussing swim programs and water safety with families.
Asset:

• Bronze Medallion, Bronze Cross, or equivalent certification
  These credentials demonstrate your understanding of water safety and are a valuable asset for this role.
  

What You Bring:

• Previous sales and customer service experience
  
• Excellent communication and listening skills
  
• Confidence using phone systems, scheduling platforms, and CRMs
  
• Enthusiastic attitude and strong problem-solving abilities
  
• Ability to work independently in a remote setting
  
• Bilingual abilities are a plus
  
• Completion of JackRabbit (POS & scheduling system) and Skyprep training (provided)
  

Requirements:

• High school diploma or equivalent
  
• Quiet, dedicated workspace
  
• Reliable computer with camera and strong internet connection
  
• Willingness to complete a background check
  

Why Work With Us?
At British Swim School, we believe that every child should be water-safe. Join a team that values lifesaving skills, positive energy, and community impact. Youll enjoy a flexible, supportive environment and make a real difference every day without ever having to leave your home office!