Guest Services Supervisor

Department: Guest Services
Schedule: As operations require, including weekends and statutory holidays

About the Role

As a Guest Services Duty Supervisor at Pacific Sands, youll be a leader on the front lines of guest experience. Youll support and guide the Guest Services team, ensuring every guest interaction reflects our warm hospitality and high standards. From daily operations to team development, youll play a key role in keeping everything running smoothly while inspiring your team to go above and beyond.

What Youll Do

Guest Experience

• Maintain exceptional service standards and build strong guest relationships
• Lead by example with enthusiasm, professionalism, and positivity
• Respond to guest feedback, surveys, and reviews in a timely and thoughtful way

Operations Management

• Ensure smooth day-to-day operations by upholding policies and procedures
• Keep front and back office areas, amenities, and the gift shop well-presented
• Coordinate town runs, purchasing, and restocking provisions
• Collaborate with other departments to create seamless guest experiences
• Follow and enforce safety guidelines and emergency procedures

Revenue & Reservations

• Maximize sales by keeping availability and rates up to date
• Monitor competitor pricing and adjust accordingly
• Accurately process reservations, payments, OTA, and wholesaler bookings

Communication & Support

• Handle guest inquiries and emails with professionalism
• Share product and local knowledge to enhance guest stays
• Escalate complex issues to management when needed

Team Leadership

• Adjust schedules to meet operational needs
• Conduct team meetings and share updates with the Guest Services Manager
• Train new staff on policies and procedures to ensure consistency
• Support performance reviews and encourage professional growth
• Foster morale through coaching, feedback, and team-building activities

Additional Projects

• Contribute to projects and initiatives as assigned by management

What Were Looking For

• Strong customer service and leadership skills
• Excellent communication and organizational abilities
• Reliable, professional, and detail-oriented
• Able to work independently and in a fast-paced environment
• Proficient in English (spoken and written)
• Previous guest service or hospitality experience is preferred

• Physically fit and able to lift moderate weight
• Comfortable with bending, kneeling, climbing stairs, and repetitive tasks
• Able to stand or walk for extended periods

Why You'll Love Working Here

• Spacious, subsidized staff accommodation available
• Lifestyle Spending Account (after probation)
• Extended Health & Dental coverage upon hire
• RRSP plan with employer contributions (after 2 years)
• Monthly meal days
• Seasonal team events and celebrations
• Weekly, monthly, and yearly recognition programs
• Opportunities for growth and advancement
• A fun, supportive team environment

If youre ready to take the next step in your hospitality career and lead a team that delivers unforgettable guest experiences, wed love to hear from you!